In trying to speak with the store Mgr. Wendi, I was informed that she had left for the...

GetHuman-missthe's customer service issue with Lowe's from April 2018

Help with my Lowe's issue
Obtain information about returning an item that was ***embled but delivered in a damaged state. ... In trying to speak with the store Mgr. Wendi, I was informed that she had left for the day and asked whether she would be in tomorrow, I was informed by "Keisha" that she did not have access to her schedule but that she "might" be in. I then requested the Mgr. on duty and was transferred to "Sun****ne." I explained the problem, she requested my telephone number and said that the damaged grill would be picked up and a new grill tomorrow **********.
Having interacted with "Sun****ne" on a previous occasion with a negative outcome corrected by Wendi, I called later and spoke with an extremely competent customer service rep. named "Nancy" who immediately asked for information confirming the purchase and informed me that the item in question was a special order item and the process needed to resolve my problem.
Since I think that Nancy has handled the situation in the manner a customer service rep should. While "Sun****ne" provided the customer disservice I received on a previous occasion.
Help with my Lowe's issue
How GetHuman-missthe fixed the problem:
I went to store and personally spoke to Nancy who very ably ***isted me.
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Lowe's

Purchased Broil King Signet ** Bar-B-Que grill, PO* ******** Item * ****** on ********** which was delivered partially ***embled with broken grates thrown inside inside the cabinet.
Customer service issue
Reported by GetHuman-missthe
Apr 25th, 2018 - 3 mons ago
I have an issue with Lowe's too
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GetHuman-missthe started working on this issue
Apr 25th 1:50am
GetHuman-missthe confirmed the issue is fixed. Hooray!
Apr 27th 12:25am