My name is Ilya Starr. I am professional retail manager . On February second around no...

GetHuman5715971's customer service issue with Lord & Taylor from February 2021

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The issue in GetHuman5715971's own words
My name is Ilya Starr. I am professional retail manager . On February second around noon myself and my wife went to the Stamford store. We are constantly shopping in this store for many years since it was opened in Stamford.*My wife spent at least one hour choosing many pieces of kids clothes we would like to purchase for our grand daughter.*One piece, little sweater, had no price tug. I asked the manager ( she said she is the manager and her name is Rebecca) to find similar piece or just enter any sku for kids sweaters. She refused and stated: "You will not buy it!" I insisted and ask her to find any sweater and she refused again. Then she brought the expensive jacket (!!), not the sweater, and told me this is the best she can do to charge me for the jacket in order to sell me little sweater. I told her there are some similar sweaters on the floor. *She got upset, refused and went to the tall skinny bold guy, who was moving merchandise on the floor and complained about me saying I was abusing her, which is of course not truth.*This guy didn't even come to me , he called me saying "Hey, come here!" and that's what I did. *He approached me very aggressively , didn't even listen to me , refuse to give me his name and stated that I have a choice to buy everything including little sweater for the price of jacket or to get out from the store. *He said it twice and if I don't leave, he said he will escort me through the doors!* He assaulted me right upfront of my wife and other people. He was so aggressive, I thought he would hit me. I asked my wife if I should call police, and she advised me just to leave.*I know the store is going out of business, but it has nothing to do with customer service especially in such a great store (at least it used to be!). This is not acceptable, very unprofessional and not customer oriented.*I am extremely upset with my experience and will share this terrible, ugly story with local news.*I am expecting the apologies at least from Lord and Taylor representative.*I want to buy all the pieces my wife choose.*Thank you very much!*Respectfully,*

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Lord & Taylor

Customer service issue
Reported by GetHuman5715971
Feb 2nd, 2021 - 2 years ago
Not resolved
Seen by 53 customers so far
Similar issue to 350 others
0 customers following this


GetHuman5715971 started working on this issue
Feb 2nd, 2021 8:07pm