Littlewoods Catalogue Customer FAQ

We understand the frustration that can come with automated systems. However, Littlewoods Catalogue strives to provide an efficient method of communication to handle customer enquiries. If you would like to speak to a member of the team directly, there's a link to the most up-to-date contact information right here on this page that you're viewing. They should be able to assist you with any account related queries you have.

If you've returned an item to Littlewoods Catalogue, kindly note that it may take up to 14 days from the day you return the item for it to be processed and for the refund to be applied to your account. If it's been longer than this, please double-check that you used the correct return instructions and labels. If everything was done correctly and it's been more than 14 days, it would be best to contact Littlewoods Catalogue Customer Service for assistance. They will be able to look into your specific situation and help resolve the issue.

At Littlewoods Catalogue, you can spread the cost of your purchases over a certain period, interest-free. To manage your payment plan, log into your online account. From there, you can view your balance, make payments, and plan your future payments. If you're having trouble, you could be in arrears. In this case, it's important to take steps to address this as soon as possible to avoid additional fees. Try making a payment or updating your payment information. If you're unable to make payments as planned, Littlewoods Catalogue may provide options such as rearranging the payment schedule. Remember that late or missed payments can affect your credit score.

If you don't have a returns note or label, don't worry–you can still return an item to Littlewoods Catalogue. You can create your return label online on your Littlewoods account. Simply log in, locate your order, and follow the return instructions. There are various ways to return your item, including through the Post Office or a Courier Collection. Be sure to package the item properly and include any information that can help identify your order (like your order number). Once Littlewoods Catalogue receives and processes your return, they will notify you and proceed with a refund or exchange as per your request.

We're sorry to hear you're having trouble uploading your proof of address to your online account. This may be due to a technical glitch or the file size may be too large. Please ensure that the document is in an accepted format such as JPG, PNG or PDF and that each file is no larger than 5MB. If the issue persists, try clearing your browser cache or try using a different browser. If the problem still persists, please wait a while and then try again, as the issue may be temporary. We appreciate your understanding and patience.