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The issue in GetHuman2615906's own words
I have been under doctor's care for the last (*) weeks and completely forgot to cancel my free premium and now I've been charged over $*** on my CC which I need for my deductibles for my doctor's visits to repair a herniated disk in my neck. I am begging you to refund my charge or prorate it and place my account back to basic. I have all the doctor's notes, my MRI scan to show that I've been incapacitated to be aware of these charges.
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