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Username, Email on Account, Phone Number, and Name of Account Holder
The issue in GetHuman-bemoiras's own words
I am trying to help my husband to access his account. He tried to reset the password via email, but was sent to a page that said "authorization denied". So, we tried to verify identity, and uploaded a photo of his VA ID card. It was not accepted because it needs to be a government issued id. So...I don't know how much more government issued a VA card can be. He only has a paper drivers license because he lost his and is waiting for a new one. The VA ID is accepted by the TSA at airports and everywhere else. We need assistance, as he is actively applying for jobs, and his profile is essential to that process. I need to have his account access reset.
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