Please review the RECENT following incident occurrence, where my account was hacked, af...

GetHuman-roddreis's customer service issue with LinkedIn from December 2018

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The issue in GetHuman-roddreis's own words
Please review the RECENT following incident occurrence, where my account was hacked, after which I provided the requested identification documentation to reset my account. It was working for a short time but now, my access to my account has again been restricted for some unknown reason! Would you please reset my account based on that previous ID documentation as I do not like to resend it again? **Thank You for your consideration.*Best Regards,*Rod Dreisbach**From: LinkedIn Customer Support *mailto:*****@***.com* *Sent: Wednesday, November **, **** *:** AM*To: *****@***.com*Subject: Reporting a Hacked Account *Case: ******-********** *View this case on our Help Center*Subject: Reporting a Hacked Account *******-********Response (********** **:** CST)*Hi Rodney,* *Thanks for providing the requested documentation! I'm happy to tell you that we verified your identity. We've sent two messages to your email address. One message contains a password reset link and the other message contains an email confirmation link. I've outlined a few steps that will help you access your account. Please follow these steps in the order shown below:* **. Locate the email with the password reset link and establish a new password. The link will only be valid for ** hours. If it's been more than ** hours, please let me know and I'll send over a new one.* **. After you set a new password, locate the email confirmation message and open the link. You will be prompted to enter your new password.* *Note: The first box will be pre-filled. There is no need to edit it at this time. You'll be able to make changes next.* **. Once you've created your new password and confirmed your email address, you'll want to make your email address the primary one for your account and remove the invalid email address to prevent any further unauthorized activity. You can do that from here: https:***settings*?modal*nsettings-manage-email* *To help ensure the security of your account:* **. I recommend turning on two-step verification. Here's how: https:***psettings*two-step-verification*enroll* **. Review the email addresses registered to your LinkedIn account and ensure you secure those email accounts by changing the password and utilizing any other security features your email service provider may offer.* **. Keep the phone number registered to your account, updated. To manage the phone number(s) associated with your account, follow the steps in this answer: https:***help*linkedin*answer******* *Regrettably, LinkedIn doesn't keep record of past information listed on a profile. If your profile information has been changed or removed, you can edit your profile to contain the information you want.* *To learn more about how to secure your account and protect your online identity, visit: https:***help*linkedin*answer**** * *Thanks for your patience throughout this process. If you still have problems accessing your account, please let me know.* *Holly*LinkedIn Safety Operations Support Specialist*Member (********** **:** CST)*********************** application File Attachment *********************Rods ID*****************.pdf, ****** bytes, added to ticket********************** image File Attachment *********************image***.jpg, *** bytes, added to ticket********************** image File Attachment *********************image***.jpg, *** bytes, added to ticket *Response (********** **:** CST)*Hi Rodney,* *Thank you for contacting us about this. A temporary restriction was placed on your account after seeing indications of the account being compromised. The restriction was placed to prevent any activity on the account.* *I want to help you gain access to your account as quickly as possible. Due to the nature of this issue, we must verify that you're the original owner of the account. Please utilize one of the options below:* *Option *: Reply to this message and attach a scanned image of a government issued ID (for example: a driver's license, passport, or country ID) that has your:** Photo** Name** Signature* *Option *: If you don't wish to provide your ID, you can print this form to verify your identity: https:***help*linkedin*answer***** and sign it before a Notary Public. Once notarized, this form can be scanned and attached in your response to this message.* *Note: We request that prior to submitting your government issued ID, you cover the identification number on the copy of the document. We're using this information solely to validate your identity and assist you with re-accessing your account. We'll remove all copies of identity you've provided once this specific issue is resolved. If this issue comes up again, we may require you to present this information again.* *Please respond to this message so we can help you gain access to your LinkedIn account.* *Holly*LinkedIn Safety Operations Support Specialist*Auto-Response (********** **:** CST)*Thanks for contacting us. Someone from our support team will get back to you as soon as possible.* *Regards,* *Your LinkedIn Customer Experience Team* **** This message is automatically generated by our system to show we've received your case. In order to answer your question or troubleshoot a problem, a LinkedIn representative may need to access your account, including, as needed, your messages and settings. **** *Member (********** **:** CST)*Email: RODDREISBACH@COMCAST.NET **URL to the hacked LinkedIn profile: https:***in*rodney-dreisbach-ph-d-***b*** **More Details: Phony emails are being sent via my Linkedin accont.

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Customer service issue
Reported by GetHuman-roddreis
Dec 7th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 27180 others
0 customers following this


GetHuman-roddreis started working on this issue
Dec 7th, 2018 7:26pm

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