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The issue in GetHuman1693655's own words
Hi,**My premium subscription renewed automatically on December *st, however I did not wish for this to happen, and now need to cancel the premium element (my company does not wish to pay for this anymore). I've tried to cancel it online, however it does not seem to be that simple. Can I please have my account returned to a basic account, and the fee that has just been debited refunded to my card (in full would be nice, however in full less *days of usage would be acceptable too).**Many thanks,*Nicholas Kearns
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