Good Morning Linked in:**I need immediate help to resolve my situation. I am in the mi...

GetHuman-janastua's customer service issue with LinkedIn from October 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-janastua's own words
Good Morning Linked in:**I need immediate help to resolve my situation. I am in the midst of a Job search and have been communicating with several HR departments through linked in.*I am now locked out of my account and cannot get in. Responses I have received is that Linkedin does not recognize my eMail address (JanAS*****@***.com) or my phone (***-***-****):*Please Help**Here is the sequence of events:**. I received an email about *p ET yesterday that I had successfully changed my password **. Since I had not done so, I immediately went to my account and tried tied to change the password **. I was successful in doing so but noticed that the headshot for my profile was showing the picture of "Roberta Long-Kelleher" and that My Name was now Roberta Long-Kelleher. Most of the profile was untouched**. I sent you a message trying to find out how to change the picture but have not heard back.**. This morning (*****) I got an email from Linkedin saying my password has been successfully changed**. I tried to sign nto my account and now I am unable to get in because Linkedin is saying that they do not recognize my email address (JanAS*****@***.com)**. Please help - I am in the midst of a job search and have been using Linked in to communicate with several HR departments**. I can be reached by Mobile if necessary - ***-***-*******Thank You*Jan Stuart**JANNETTE STUART*--------------------------------*Email: JanAS*****@***.com*Skype: JanStuart*****Linkedin: https:**www.linkedin.com*in*jannette-stuart-***a***** *(Mobile) ***-***-*****(home) ***-***-****
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LinkedIn

Customer service issue
Reported by GetHuman-janastua
Oct 11th, 2018 - a mon ago
I have an issue with LinkedIn too
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Seen by 3 customers so far
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Timeline
GetHuman-janastua started working on this issue
Oct 11th 4:28pm
GetHuman-janastua shared this issue with others over email
Oct 11th 4:29pm