As a maritime recruiting company, we proceeded to the creation of our business Linkedin...

GetHuman-mavrikos's customer service issue with LinkedIn from May 2018

10 views | 282 similar | 0 following
Help with my LinkedIn issue
GetHuman-mavrikos's next move: call LinkedIn.
The best way to get your problem resolved is to tap the button below to start calling LinkedIn. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-mavrikos's own words
As a maritime recruiting company, we proceeded to the creation of our business Linkedin account, as we considered that it would be a useful tool which would enhance our providing services.**Actually, we currently use the Linkedin platform and our aim is to continue using it due to the fact that a number of your providing services are helpful for our company.**To enforce the aforementioned statement, kindly note that we use your services which meet our needs and we have already charged with the amount of ***€ even though our business account is active for only a short time period.**On **th of April **** we decided to activate the trial period of your Premium Account which was offered out of charge for one month. To be honest, the specific trial month, the providing services didn’t meet our expected standards and as a result we didn’t intend to pay for this annual services’ package and we would continue to pay for specific service items.**We were surprised that we were charged with the amount of ***.**€ for the renewal of the Recruiter Lite service, considering that it constitutes an excessive amount for services that we don’t actually need at the moment.**Firstly, we disagree with the term of renewal. We had a free trial period and we turned to have an annual package. This does not constitutes a renewal as it causes amendments in pricing status. **Secondly, we daily receive notifications and information emails regarding our account, which made us believe that your customer service is really important for your company’s policy. Basis on the above, it is unacceptable from our side the fact that we were not informed prior the charge of our account. We expected to be reminded that our trial period would come to an end and be informed at least **hrs before you proceed to the charge. A reminder for the end of a trial period constitutes a common policy for all companies which offer similar promotion actions.**Considering all the aforementioned facts, we request your understanding and you are kindly requested to refund the amount of ***,**€. (Receipt *: ********* , invoice ** ********** ,VAT ** *********)** We look forward to continuing our smooth cooperation **Best Regards,*CareerStream

GetHuman-mavrikos did not yet indicate what LinkedIn should do to make this right.

How GetHuman-mavrikos fixed the problem

We are waiting for GetHuman-mavrikos to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get LinkedIn's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having LinkedIn issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mavrikos fixes it.
This email address isn't valid

LinkedIn

Customer service issue
Reported by GetHuman-mavrikos
May 18th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 282 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Name of Account Holder

Timeline

GetHuman-mavrikos started working on this issue
May 18th, 2018 4:51pm
GetHuman-mavrikos indicated the issue is not fixed yet.
May 22nd, 2018 9:20am