View this case on our Help Center*Subject: Two Step Verification - Locked Out...

GetHuman-dcammack's Recover Account issue with LinkedIn from April 2018

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The issue in GetHuman-dcammack's own words
View this case on our Help Center*Subject: Two Step Verification - Locked Out *******-********Response (********** **:** CST)*Hi Donna,* *I'm so sorry you've encountered this situation and would like to help you access LinkedIn as soon as possible.* *If you're able to access your account using a browser that you've already authorized, you'll be able to turn off two-step verification. I'd recommend following these steps using a desktop computer.* **. Click the * Me icon at top of your LinkedIn homepage.**. Click Privacy & Settings.**. Select the Privacy tab at the top of the page.**. Under the Security section, click Change next to Two-step verification.**. Click Turn off.**. Click Done.* *If you're not able to access your account at all or no longer have access to the registered phone number and you would like us to disable two-step verification, please consider one of the options below. I can assist you with whichever option you choose.* *Option *: Attach a scanned image of a government issued ID (for example: a driver's license, passport, or country ID) in your response to this message that has your:** Photo** Name** Signature** ID expiration date (if present)* *Option *: If you don't wish to provide your ID, you can print the following Affidavit of Identity and sign before a Notary Public. Once notarized, this form can be scanned and attached in your response to this message.* *Affidavit of Identity:*https:***help*linkedin*answer****** *We request that prior to submitting your government issued ID, you cover the identification number on the copy of the document. We use this information solely to validate your identity and to assist you with re-accessing your account. We'll remove any and all copies of identity you've provided once this specific issue is resolved. Please note that if this issue comes up again, we may require you to present this information again.* *I look forward to hearing from you.* *Regards,* *Alisha*LinkedIn Safety Operations Support Specialist*Auto-Response (********** **:** CST)*Thanks for contacting us. Someone from our support team will get back to you as soon as possible.* *Regards,* *Your LinkedIn Customer Experience Team* **** This message is automatically generated by our system to show we've received your case. **** *Member (********** **:** CST)*Email: *****@***.com **Your Question: I can not access my Linkedin account because I set up two way verification and I no longer have the cell phone number (***-***-****) that is associated with it . My new number is ***-***-**** Please help I need to get in to my account. Thank you*Donna L. Cammack Edwards

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Recover Account issue
Reported by GetHuman-dcammack
Apr 26th, 2018 - 5 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 10000 others
0 customers following this
Items needed
Email on Account
Phone Number
Name of Account Holder


GetHuman-dcammack started working on this issue
Apr 26th, 2018 9:00pm
GetHuman-dcammack indicated the issue is not fixed yet.
Apr 27th, 2018 11:06pm

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