Lifeproof NEXT case for Iphone X falling apart after * months

GetHuman-alexchau's customer service issue with Lifeproof from June 2018

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The issue in GetHuman-alexchau's own words
Normal usage, day to day for * months. Trying to keep my phone protected. ... My case is coming apart for my IPhone X. The rubber edge started coming off after about * months. I really want good phone protection, and I feel a case, especially a Lifeproof case, should last longer than * months. It started with the rubber around the outside seeming to stretch and bubble up, and just continued to disconnect over a week or so. My phone is in a case, but it has lost protection.
This is frustrating because a case is an investment in protection for you phone. If it falls apart after * months, it's not doing it's job.
They could make this right by sending me a replacement case.
I've been a die hard lifeproof case user for my Iphone *S and my * Plus. I'd like to keep using their products as they have historically had very well made cases.
I tried filing an issue on the lifeproof website, and even entered in my CC info, but I have received no communication back or replacement case.
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Lifeproof NEXT for Iphone X
Customer service issue
Reported by GetHuman-alexchau
Jun 6th, 2018 - a yr ago
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GetHuman-alexchau started working on this issue
Jun 6th, 2018 7:41pm
GetHuman-alexchau indicated the issue is not fixed yet.
Jun 6th, 2018 8:42pm
GetHuman-alexchau indicated the issue is not fixed yet.
Jun 6th, 2018 8:48pm