My phone fell off the two foot high couch and my brand new case broke and it cracked my...

GetHuman-tdeans's complaint issue with Lifeproof from April 2018

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The issue in GetHuman-tdeans's own words
Lay my phone on my couch ... My phone fell off the two foot high couch and my brand new case broke and it cracked my phone screen
I paid around $** for my brand new case that i thought would be amazing but it fell from two feet and costed me a brand new case and a brand new phone screen
It broke right at the charging port and the case is cracked and will no longer seal. It was built very well and i enjoyed the case until this happened and i could not get a refund through the Walmart i bought this case through because i didn’t have the receipt because i paid using cash and a receipt was not offered. The case may have been poorly machined or had a weak spot that made it crack easy. If so I’d like a new case to keep my new phone safe
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Lifeproof

Black and green FRE LifeProof case for an iPhone * plus
complaint issue
Reported by GetHuman-tdeans
Apr 24th, 2018 - 5 mons ago
I have an issue with Lifeproof too
Not resolved
Seen by 11 customers so far
Similar issue to 44 others
0 customers following this
Items needed
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Timeline
GetHuman-tdeans started working on this issue
Apr 24th 2:01am
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 24th 8:19pm
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 24th 8:20pm
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 24th 10:05pm
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 26th 1:22am
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 27th 2:51am
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 29th 7:50pm