My phone fell off the two foot high couch and my brand new case broke and it cracked my...

GetHuman-tdeans's complaint issue with Lifeproof from April 2018

Help with my Lifeproof issue
Lay my phone on my couch ... My phone fell off the two foot high couch and my brand new case broke and it cracked my phone screen
I paid around $** for my brand new case that i thought would be amazing but it fell from two feet and costed me a brand new case and a brand new phone screen
It broke right at the charging port and the case is cracked and will no longer seal. It was built very well and i enjo*** the case until this happened and i could not get a refund through the Walmart i bought this case through because i didn’t have the receipt because i paid using cash and a receipt was not offered. The case may have been poorly machined or had a weak spot that made it crack easy. If so I’d like a new case to keep my new phone safe
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Lifeproof

Black and green FRE LifeProof case for an iPhone * plus
complaint issue
Reported by GetHuman-tdeans
Apr 24th, 2018 - 3 mons ago
I have an issue with Lifeproof too
Not resolved
Seen by 11 customers so far
Similar issue to 33 others
0 customers following this
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Timeline
GetHuman-tdeans started working on this issue
Apr 24th 2:01am
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 24th 8:19pm
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 24th 8:20pm
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 24th 10:05pm
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 26th 1:22am
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 27th 2:51am
GetHuman-tdeans indicated the issue is not fixed yet.
Apr 29th 7:50pm