Lids Customer Service Issues

On March 6, [redacted], I brought my own hats to a store for custom embroidery. The person who took my order did not do the embroidery themselves; instead, it was a different employee. Unfortunately, the hats were embroidered incorrectly twice, and on the second attempt, my hat got ripped. I requested a refund, but the girl who did the embroidery refused. She suggested remaking the hat, which I agreed to, but she made the same mistake again. When I asked for either a refund or a new hat, she declined. I then asked to speak with the manager, and she claimed to be the manager. This experience was very upsetting and frustrating, as all I wanted was a custom hat done correctly.

Yesterday, I was in the store seeking assistance, but unfortunately, I was repeatedly ignored. Despite my attempt to purchase a Jersey, I experienced multiple instances of neglect by the young staff. Even after returning to address an oversight with the security alarm, I was once again overlooked. To add to the frustration, other customers who arrived after me were served before me. Upon removing the security tag, the item got damaged, and I was informed by the manager that I had to travel 35 to 40 miles for an exchange. This kind of service is unacceptable, and I am disappointed in the way I was treated. I will not be returning to shop here again.

During my recent visit to the National Harbor outlet, I experienced a delay of nearly 45 minutes before the store opened. At around 3:15, I saw a sign stating the clerk would return at 3:30, but they only showed up at approximately 3:55. The clerk's tardiness was accompanied by rudeness, complaining about customer complaints and lack of sufficient help. Despite spending $[redacted], I was advised to contact corporate if I had issues, with the clerk expressing frustration. I feel that given the amount I spent, I deserved better treatment. I captured video evidence of the store being closed during opening hours and hold a copy of my receipt. As a loyal Lids customer, I believe a gesture like a complimentary hat or additional discount coupons would be appropriate to address this disappointing experience. Date of Incident: 5/19/21 Store Number: [redacted] Salesperson: Anwar, Ticket Number: [redacted].

I visited Lids at Colonie Center Mall in NY. I was informed that each panel costs $11.99. Regardless of the number or size of the letters, the pricing applied. Since they were out of stock, I brought my own red and white Yankees hat. I requested "HAPPY FATHER'S DAY [redacted]" curved on the back with kids' initials (1 each, 6 in total). This required 2 panels. The staff initially made a mistake, causing 2 letters to touch. After correcting it, they used a lighter, accidentally burning my hat above the lettering, leaving burn marks. The total bill came to $83.93. I expect a resolution for this mishap and plan to reach out to managers and corporate with all supporting documents if necessary. Thank you for your attention.

I am a frequent customer at your Lids store and recently encountered a problem with the embroidery on a hat I purchased. During my visit to the Woodgrove Mall location in Nanaimo, the manager offered to embroider the name "Moto x fox" in white but unfortunately, the 'M' in "Moto" was poorly done. Despite attempting to fix it, the manager insisted I take the hat as is and suggested that I purchase a marker to correct it myself. Reluctantly, I bought another hat with the assurance of complimentary embroidery, only to be charged for it later. Feeling dissatisfied, I left the store with two identical hats, one with the flawed embroidery. I would appreciate your assistance in resolving this matter promptly. Kindly reach out to me at [redacted]. I am considering returning the hats for a refund and hoping to receive an unembroidered Fox hat. Thank you for your attention to this issue. Best regards, Daren.

Hello, I would like to address an issue I experienced during a recent transaction at Lids. My transaction number is 5[redacted]-01-[redacted]6, and I was at register [redacted]-01. I was disappointed by the lack of professionalism displayed by one of your representatives. As a customer with a military background and family members currently serving in the USMC, I found it unsettling that the representative chose to express disdain for wearing American flags on hats. This unsolicited comment not only disregarded the importance of the flag but also insinuated that products featuring American flags were of lesser quality. I have been a loyal customer of Lids but have never encountered such a situation where personal opinions were shared during a transaction. To make matters worse, the day of this incident coincided with the tragic event where 13 service members lost their lives in combat. This only added to the gravity of the situation and highlighted the significance of respecting what the flag represents. I kindly request that this issue is addressed promptly. It would be beneficial for the entire team at Lids to receive training on appropriate customer service etiquette and be made aware of topics that should not be discussed with customers. Thank you for your attention to this matter.

Good afternoon, I was extremely disappointed and offended by the lack of decency at your Covina, California location in the Covina mall today. Upon entering, I was exposed to offensive racial and explicit rap music in your store. It was disheartening that my 12-year-old daughter had to hear such inappropriate content. As a business owner and district manager myself, I was dismayed by this experience. Your store is promoted as family-oriented, not featuring inappropriate music. The choice to play such offensive music is unacceptable, and I have already addressed this issue with the district manager, Adriana. I will be filing a formal complaint regarding this behavior. Having visited other locations in Riverside, Ontario, and San Diego without incident, the contrast was striking at the Covina store. Your company needs to reconsider its choices if it condones this type of music for young audiences. Thank you. Daniel M.

I recently visited the Lidl in Ilford, outside the Ilford Exchange. As a regular customer with no prior complaints, I was extremely disappointed during this visit. The lady working at the bakery, a white employee without a name badge or a batch number on her shirt, was very rude to customers, myself included. She was disrespectful and spoke angrily to customers who were simply trying to make purchases. When I inquired about the fresh cookies, she responded harshly and rudely, telling me to leave. Her behavior was unacceptable towards everyone. I will not be returning to this branch due to this experience. I believe she should be held accountable for her actions, as there was no one else around to address the situation. I am requesting compensation for the negative impact this encounter had on my day.

Duluth, Minnesota Customer #[redacted], Kylie S. Phone: [redacted] Email: [redacted] I am seeking my paycheck urgently. I need immediate clarification. I commenced at the start of the pay period, and payday has passed by a week! The hours on my timesheet are incorrect. Here is the breakdown: - 3pm-8:30pm [X2] equates to 11 hours - 11am-4pm [X1] equals 5 hours - 11am-6:30pm [X1] is 7.5 hours - 11am-11:30am is 0.5 hours (I should be paid for this too, as I was waiting in-store to return keys) I worked these hours. The initial three shifts' hours were recorded on scratch paper by Manager Corey, who had already given notice. I performed sales tasks from day one and believe I deserve a bonus. Orientation days 1 and 2 were over 5 hours each, and I was prepared and uniformed for work as advised by Anna. The new M-pos system on my third shift, being solo on the fourth, and realizing the job wasn't suitable after the fifth shift as the sales process was overly complicated sealed my decision to leave. I request my payment to be directly deposited immediately, as set up on day 3 of work. Despite my potential, the disarray in the store due to management changes and my personal circumstances made leaving the best course of action.

I made a purchase at the Lids store in Chattanooga, Tennessee at Hamilton Place Mall on 11/20/[redacted]. During payment, my credit card was inserted into a device. After some delay, the transaction was processed when a team member moved the credit card to a different device. Upon checking my transactions later, I discovered that I was charged twice for the same purchase. I visited the store in person to address the issue with the same team member who assisted me the day before. I was informed that it would take a couple of days for the duplicate transaction to be canceled. However, it has now been 4 days and the extra charge still appears on my credit card statement. I would appreciate any assistance in resolving this matter and getting a refund for the duplicate charge. The transaction details are as follows: Transaction # 0[redacted]-01-[redacted]1/Register [redacted]-01, Cashier # [redacted], Amount Charged $[redacted].56. Thank you.

December 20, [redacted] at 1:30 p.m. EST in Dover Mall, Dover, DE [redacted] at Store [redacted]. I purchased a NY fitted baseball hat with inscribing. The letters were too big, off-center, and crooked. When I asked for a refund, the young lady (employee and inscriber) became upset that I was not satisfied with her work. She did not issue a full refund, citing a change shortage, and then took pennies from a charity/donation jar to make up the difference. I expressed my disappointment in her unprofessional conduct, and she threw the pennies at me before I left to avoid further conflict, considering her age and the situation.

My son was terminated last week for alleged misconduct. The situation is frustrating because he was let go for not agreeing to work at multiple locations. Initially, he was hired to work at one store but was later asked to work at another location where he couldn’t get enough hours. When he declined to split his time between the two stores, his district manager insisted and ultimately terminated him for misconduct. This occurred just before the holidays, making the situation more distressing for our family. I am deeply upset by the unfair treatment my son received, and I feel disappointed by the company's handling of the situation. I no longer wish to support any businesses related to Lids due to this negative experience.

Hello, I would like to file a complaint about the Pen Centre location in St. Catharines. According to the mall's hours, the store was supposed to be open until 8 pm on Thursday, December 23rd. However, when I arrived around 7:30 pm, the store was already closed. I contacted the store, and they informed me that they had decided to close early. I understand that unexpected circumstances may arise, leading to early closure, but there should have been a replacement available if an employee couldn't work. I specifically visited the mall for that store, and now I find myself on Christmas Eve left with no choice but to visit another location. Thank you.

I recently bought a hat at a store and requested a size 7 7/8 for it to be monogrammed. The clerk informed me they don't stock that size and suggested getting a 7 3/4 instead, which doesn't fit. The monogram on the hat was also incorrect. I discovered that Lids.com does have the 7 7/8 size I need. After informing the manager, they suggested I buy another hat and have it monogrammed for free.

I visited the store at University Mall to purchase a couple of Buccaneers jerseys as my job now allows us to wear team apparel during the playoffs. While trying to bring down a jersey to check the price, I inadvertently used a pole, and Gerald approached me as if I were shoplifting. I understand if I made a mistake, but I didn't appreciate being treated like a criminal. In my past retail experience, I never confronted customers for using a pole. Gerald became very hostile, insinuating I wanted to start a fight. Despite intending to spend $[redacted].00 to support the Bucs at the store, I now plan to take my business to NFL.com. It may take longer to get what I want, but I refuse to be disrespected like that.

This evening, I purchased a hat at Lids store [redacted] in Mall St. Matthews in Louisville, KY. The employee, John L. Taylor, charged me incorrectly for the item and tax. When I tried to explain the error, he rudely asked me to stop talking and accused me of being racist. Despite clarifying that my concern was solely about the correct payment amount and not race-related, he continued to dismiss me. I was taken aback by his behavior and inappropriate accusations, especially as I was simply trying to ensure the accurate pricing of my purchase using a calculator on my phone.

I bought two hats at the Medford, Oregon store in the Rogue Valley Mall on Wednesday, April 27, [redacted]. When I tried to pay with my Visa debit card ending in #[redacted], I discovered it only had $21.21, and the hats cost $65.98. I went to the ATM in the mall, got the additional funds, and paid cash for the hats. I asked for the initial card transaction to be voided, but it wasn't and $21.21 was still charged to my account. Lids has been unable to credit my account. The store suggested contacting corporate for a resolution. Anthony, the manager of Just Sports in the same mall, can be reached at [redacted] for any inquiries. Sincerely, T. Lees [redacted] leest189&gmail.com

I had a disappointing experience at Lids in Potomac Mills mall unit [redacted] in Woodbridge, Virginia. The customer service was extremely poor, and the staff was rude and unprofessional. Despite being a long-time customer, I was met with no greeting or eye contact. When I inquired about a specific color, the associate responded bluntly. At the checkout, I was told the receipt would be emailed to me, which I have yet to receive. When requesting a hard copy for a potential return, I was questioned rudely. The associate's disrespectful attitude led me to ask for a refund, which was declined, and I was escorted out by the manager, Chris. This behavior is unacceptable, and I will escalate my complaint to higher authorities. It seems like the staff at this store requires extensive training or replacement. I will not rest until my concerns are addressed appropriately, considering reaching out to corporate and the CEO. It is unfortunate to see so many negative reviews about this location.

I bought a hat for $41.40, but my refund only amounted to $24.26. After contacting customer service, I learned that the difference was due to shipping fees and taxes totaling $17. I was under the impression that Lids would refund the sales tax too. The email I received was not a detailed receipt of the purchase; it merely expressed gratitude for shopping at Lids without specifying the amounts paid. Also, attempting to track my order using the provided number returns no results, which adds to my frustration.

Good morning, I ordered a 3XL Trevor Lawrence Jacksonville Jaguars shirt from your company around December 3rd. Yesterday, I received a feedback email about the product, but I have not yet received the shirt. I understand there may have been postal strikes causing delays, but it has been over two weeks since I placed the order. Could you please provide an update on when I can expect to receive the shirt? Thank you for your assistance. Best regards, Justin