Toll-free · 24 hours, 7 days · Don't press anything, just wait on the line. · Claims Department - How can we help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Liberty Mutual below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Liberty Mutual phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 then 0, then #
Below are some clips we've found from Liberty Mutual's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Liberty Mutual Insurance.
This call may be monitored or recorded.
How can we help you today? You can say manage policy or press one, claims or press two, Purchase a new policy or press three."
Excerpt from a call with Liberty Mutual
Wednesday, October 16, 2024 1:29 PM
They may ask you to say or enter information
"Thank you for calling Liberty Mutual Insurance.
This call may be monitored or recorded.
Can we help you today? You can say manage policy or press one."
Excerpt from a call with Liberty Mutual
Wednesday, June 12, 2024 11:31 PM
The first phone menu
"Thank you for calling Liberty Mutual Insurance.
This call may be monitored or recorded.
How can we help you today? You can say please say existing policy or press one.
Claims or press two.
Sales or press three."
Excerpt from a call with Liberty Mutual
Saturday, July 13, 2024 10:05 AM
After you press 1
"Okay. An existing policy.
Was able to find your auto policy using your phone number.
The year bill details or make a payment, say payment or press one.
For questions about your bill, say billing or press two."
Excerpt from a call with Liberty Mutual
Saturday, March 9, 2024 2:27 AM
After you press 2
"Alright. Claims. Please say existing claim or press one.
New claim or press two."
Excerpt from a call with Liberty Mutual
Sunday, January 7, 2024 10:57 PM
What are the hours and when should I call?
Liberty Mutual operates the call center for this 888-398-8924 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,074 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Liberty Mutual call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Liberty Mutual phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Liberty Mutual staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Liberty Mutual is Sunday.The most busy day to call is Tuesday, which averages 336% more phone calls by comparison.Again, this is based on a sample of 1,074 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Liberty Mutual is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Liberty Mutual staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling this number was very straightforward and easy to get assistance. When calling Liberty Mutual, you're asked why you're calling and given options such as making a claim, adjusting your policy or buying a new policy.
I said that I was buying a new policy and was taken to the sales department. After about two minutes, I was connected with a representative and asked what I was calling about. I said that I was looking to shop around for a car insurance quote and wanted information.
She said that she would be happy to get that information for me and asked me for my age and where I would be parking the car at night. I told her I was 35 and would be parking in Florida. She then asked me what kind of car I had, and I told her it was a Toyota Corolla.
She then asked me for my address and whether I owned, rented or lived with someone else. I explained my living situation, and she read me a statement saying that by continuing, I was giving approval for Liberty Mutual to pull information about me and use it to decide whether they could insure me and what my rate would be.
I said that sounded like a credit inquiry to me, and she confirmed that it was a soft inquiry and said I had the right to not proceed at that point. Not wanting that on my report, I chose to end the call there and she thanked me for my time.
Overall, I found the representative helpful and not pushy. I found her tone professional and didn't experience any issues with getting started with a quote. Based on this interaction, if I was a real customer or really ready to go through with buying insurance, I'd use this number to get assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Liberty Mutual
If you have time to do a bit of reading before you call Liberty Mutual, we recommend you read over some of our problem-specific articles.
Liberty Mutual's ratings should convince you that this company is the best insurer for you. It offers several types of optional coverage, including accident forgiveness and new car replacement. Liberty Mutual and Farmers Insurance are among the most popular automobile insurance companies. Liberty Mutual offers better services at the buying process and prices of policies. Allstate Insurance's financial stability rate is slightly higher than that of Liberty Mutual.
With everybody busy in a fast-developing world, one company is devoted to making things easier for you. You do not have to travel miles looking for specialists to talk to about your insurance. Liberty Mutual has locations across the county to make sure you get the service you need nearest to you. As if that is not enough, the company has transversed the borders to provide customers overseas with the same quality service delivery.
As the world economy develops, so does the list of risks around us. Liberty mutual pledge to protect you, your property, your people, and even your reputation the best way it can. You can get insurance solutions for yourself, your home, your business, and even protect others in the process.
Click the link above to get answers to just about any Liberty Mutual customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Liberty Mutual, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I got transferred over to you because I was calling to figure out why my policy is a lot more than last year."
- From a call lasting 19m 5s , Oct 14, 2024 9:26 PM
Fraudulent policy issue: "I'm calling because I have just recently went through all of this stuff where you guys had created a fraudulent policy in my name that I never approved."
- From a call lasting 7m 18s , Sep 24, 2024 9:10 PM
Information about why customers call Liberty Mutual is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Liberty Mutual customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Liberty Mutual's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Liberty Mutual agent. This phone number is Liberty Mutual's best phone number because 6,132 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-398-8924 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Liberty Mutual first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Liberty Mutual has 2 phone numbers. It's not always clear what is the best way to talk to Liberty Mutual representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Liberty Mutual. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Liberty Mutual. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
