My ordered laptop was supposed to be delivered Sept **, but the tracking details said t...

GetHuman5347668's customer service issue with Lenovo from October 2020

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The issue in GetHuman5347668's own words
My ordered laptop was supposed to be delivered Sept **, but the tracking details said that "customer refused delivery" (which is not true, UPS never attempted delivery to us) and that the package would be returned to the sender. Return tracking shows the laptop was delivered back to Lenovo in NC on *****. I have tried multiple methods (both chat and via phone) to contact the correct department to have this issue addressed and each department*rep tells me I'm supposed to speak with a different department. I cannot wait weeks more to get this address. **I placed this order over ** days ago and I need this resolved ASAP or I need the order cancelled and refunded. **I've been a Lenovo customer for ** years and have bought several for myself and recommended dozens of others purchase from Lenovo. If this can't get resolved asap, I'll purchase or recommend another Lenovo product ever.**Order Number: ***********UPS Tracking: *ZV****VDG*********UPS Return Tracking: *ZV****V**********

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Customer service issue
Reported by GetHuman5347668
Oct 8th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1337 others
0 customers following this


GetHuman5347668 started working on this issue
Oct 8th, 2020 8:01pm