Lenovo Customer Service Issues

The plastic bottom of my laptop near the keyboard and mouse pad started to lift. When I tried to fix it by pushing the corner, it became warped. At the time of buying the laptop, I was told I would receive $[redacted] in reward points. I contacted customer service through chat, and they confirmed the reward points but mentioned they might take a few weeks to process. However, I haven't received the points in my account yet. Can you please check if I can exchange the laptop and also receive the promised reward points? If the points cannot be provided, I will opt to return the laptop instead.

I purchased a Lenovo Ideapad [redacted] last July, but it has been giving me trouble since. It runs slower than other laptops, freezes frequently, takes a long time to open browsers like Chrome and Firefox, and sometimes shuts down unexpectedly. It's especially slow to start up or restart, both taking around 15 minutes each. Even without internet access, the laptop still experiences a lot of hanging issues.

To Whom It May Concern, I am extremely disappointed with my recent purchase of the Motorola G5 Plus. Despite spending over $[redacted] on it, within a week I was dissatisfied. The hardware continuously crashes, and the software update took over two months to install properly. Even after each attempt, the upgrade notification persisted daily. This experience has made me realize that this phone is of poor quality compared to more affordable models like ZTE and LG. I regret choosing this phone and have found no redeeming qualities in it. I will not consider buying from Motorola again. In the meantime, I am contemplating switching back to my previous ZTE device as it performed more efficiently. Sincerely, Tanya E.

On February 6th, Lenovo instructed me to send my Thinkpad [redacted] laptop in for depot service to replace the camera. I reached out about ten days ago and have been experiencing frustration with the lack of progress. Each time I call, I receive conflicting information. Despite being promised twice that a packing box would be sent for me to return the computer, it has not arrived. The last assurance was on February 12th. After waiting several days, I called again to find out that the box had not been sent by DEPOT as promised. I called once more two days ago, and unfortunately, I am still facing delays. I am incredibly frustrated with this experience and feel like I am being given the run-around. If this is the level of service I can expect, I will not be purchasing any more Lenovo products in the future. My laptop is still under warranty until mid-March, so it should be covered regardless of the delays and issues I am facing.

I ordered a Lenovo ThinkPad P73 mobile workstation on December 3rd. The device was delivered without the necessary hardware for a storage drive, as confirmed by sales staff. Lenovo has not addressed this issue properly despite multiple attempts. They have suggested various unsatisfactory solutions, none of which have resolved the problem. I am frustrated with their lack of responsibility and poor customer service. I found the missing items online for a low price but expect Lenovo to provide them. The company's disorganization and ineffective communication have caused me significant inconvenience and financial loss. I demand a complete and functional computer at the same or lower cost as the defective one, with Lenovo providing a temporary replacement until the issue is resolved.

I have been trying to contact LENOVO but have not received any response yet. I was informed by their team in the Philippines that they would not fix my laptop despite it being under warranty. I had to provide my Amazon receipt from January [redacted] to prove that I bought the laptop new with a 1TB SSD and 8GB RAM. I am facing issues with Windows after a Microsoft update, leading to a bluescreen error with stop code 0xc000021a. I am requesting LENOVO to reinstall Windows and include all the necessary drivers, programs, and software that originally came with the laptop. I truly want it restored to its factory settings. The laptop, purchased in January from Amazon, has specifications including a 1TB hard drive, 8GB of RAM, Wi-Fi, Bluetooth, and an AMD A9 3.7GHz processor. I just need a clean installation of Windows with all the required software components. Please get in touch with me at [redacted].

I purchased a Lenovo Ideapad 330S over a year ago from Best Buy. Previously, I owned HP and Dell laptops. While I was initially pleased with the Lenovo, my main concern was replacing a laptop with a non-charging battery after 8 years. Unfortunately, after just one year, the battery in the Lenovo has failed. In recent months, it only lasted an hour and started shutting down unexpectedly at 50% charge, requiring a 20-minute restart. Now, it shuts down immediately when unplugged. I appreciate the laptop's other features and my trust in Lenovo as a technology brand, but this issue is overshadowing my positive experiences. Any assistance would be appreciated. Thank you.

I have a Lenovo ThinkPad. Part of my new charger got stuck inside and I can't afford repairs right now. I bought the MS Office Suite with the ThinkPad and need to transfer it to an older Lenovo someone gave me. Can customer service assist me in locating my ThinkPad order using my details? As an author, I rely on MS Office. Are there cost-effective options for repairing my ThinkPad in this difficult situation?

I placed an order for 2 Lenovo M10 tablets on May 14, [redacted], with order number [redacted] and made an online payment. Due to shipping delays caused by the pandemic, I decided to cancel both tablets. Despite sending multiple emails to Lenovo's support email and receiving various ticket IDs, including the latest one CMZ-[redacted]0, the cancellation has not been processed. I do not want the product and have been informed it will be shipped on June 5 with a 3% rebate, but I insist on canceling the order. I have expressed my concerns in emails and request the order to be canceled immediately to stop unnecessary notifications. If this matter is not resolved promptly, I will have no choice but to seek assistance from consumer protection authorities due to the inadequate customer service and cancellation procedures. I am disappointed with the experience and advise against purchasing from Lenovo. Sincerely, Dr. Priya Gangadharan.

I placed an order for 2 Lenovo tablets on May 14, [redacted], with Order Number - [redacted] and Ticket ID- CMZ-[redacted]0. Despite making an online payment, I decided to cancel due to Covid-related delays. I have emailed Lenovo support multiple times and tried calling customer care without success. I have requested cancellation with Ticket ID- CMZ-[redacted]0, but I received an SMS that the order will be shipped on June 5, [redacted], which I do not want. Despite multiple requests for cancellation via email, Lenovo is insisting on shipping the product. I am disappointed with the lack of customer care and their cancellation policy. I urge others not to purchase their products. Please cancel this order promptly; otherwise, I will take this matter to the consumer court.

Dear Sirs, As a homeowner searching for a reliable, efficient, and budget-friendly personal computer, I am in need of a 15 – 17 inch screen laptop with an SSD hard drive, a secure operating system, WIFI, and ports for networking and external devices. This computer will be utilized at home for online banking, emailing, Microsoft Office Suite tasks, Cricut Software, meetings, cad/mapping, storing and printing pictures. After browsing your website, I confess I lack the technical expertise to make an informed choice. At present, I am using a Toshiba Satellite A665 with McAfee protection but encounter issues with cad software. I kindly request a detailed and cost-effective proposal that includes the latest version of MS Office and a provision for potential upgrades. I appreciate your prompt attention to this matter. Best regards, C.H. (email: [redacted])

Hello, I purchased a Lenovo Ideapad S540 on May 22, [redacted]. On June 16, I began experiencing frequent system freeze issues. I immediately filed a complaint and the support staff reset my system and reinstalled the OS. Despite these efforts, the problem persisted. I was advised to reinstall the OS again, but this did not resolve the issue. After multiple attempts to address the problem, I requested a laptop replacement due to it being only 3 weeks old. However, the customer care team denied my request, stating replacements are only done within 7 days of purchase. After several calls, a service engineer came and replaced the camera cable, but the freeze issue continued. The team now suspects an issue with the motherboard. I have requested a refund but have not received a response, so I am left to call them daily. I am seeking assistance with escalating the process. Service Request Number: [redacted] Regards, Kishore

I bought a Lenovo A540 all-in-one computer in January [redacted]. It includes a wireless keyboard model KBRF5C71. I set it up in February, but the keyboard stopped working after about a month. I tried troubleshooting by searching online and reviewing the insert that accompanied the keyboard, which has limited information in English. Pictures suggest there should be a charging cord or batteries, but none were included, and the keyboard lacks the referenced battery compartment. It seems we require a replacement keyboard.

Dear Lenovo Support, I am reaching out regarding my ThinkCentre M720t, Type 10SQ, which I connected to my internet provider (COMCAST) using an Ethernet cable. However, when I tried switching to my WiFi network, I couldn't find the option. After several attempts to troubleshoot with COMCAST and checking the BIOS for WiFi (unsuccessfully), I suspect there may be an issue with the Wi-Fi card in my Lenovo. I would like to request a repair ticket to take my device to a local repair shop as I am unable to go in person due to health reasons. Also, I am interested in upgrading the DRAM memory to at least 8 GB to improve boot time. I believe I am eligible for a 10% discount on additional memory as a first-time Lenovo buyer. Could you please provide guidance on how to proceed with repairing the Wi-Fi issue and upgrading the memory? Your assistance is greatly appreciated. Thank you, Dr. Wm. J. Letzkus

I own a Lenovo Tab *** that was purchased in **** through the Byju's learning program for my son, who is currently in 5th grade. The tablet has been working well, but we encountered an issue today when my son tried to log in for his online school and the password wasn't accepted. He's unsure if he changed it or not on Sunday, and there have been ** unsuccessful attempts so far. We need urgent assistance as he has daily Zoom meetings for school. We are hoping Lenovo can provide technical support to unlock the device without resorting to a factory reset. We will make sure to avoid this situation in the future. The model number is TB-X***L.

I have requested an update on the warranty for my Lenovo laptop as per the attached invoice, which was purchased on 29.01.[redacted] and is still under warranty. The camera is not functioning in the new laptop and needs urgent repair as my daughter has her final semester exams scheduled from 25/8/[redacted], as previously mentioned. I was informed that I would receive a call from the service center, but I have not heard anything from them since yesterday (19th Aug. [redacted]) until now (20.08.[redacted]) 8:00 p.m. I am disappointed by the lack of customer service and the delay in acknowledging the warranty status of a product purchased less than six months ago. Given the upcoming exams that my daughter is eagerly preparing for and the need for a fully functional laptop, I am requesting a complete replacement of the laptop with a new one by 24th August [redacted]. Your prompt attention to this matter is appreciated, or I will be forced to escalate it to the consumer court. Sincerely, B. Ganesh

I purchased a Lenovo Thinkpad T570 in July [redacted] while in the United States. After it stopped working in May [redacted] due to a disk or motherboard issue, I sent it to Lenovo service in Poland. Despite multiple repair attempts, they provided a PDF stating it cannot be fixed and needs a refund in the original purchase country, the US. The seller mentioned a 3-month refund policy and advised reaching out to Lenovo directly. I contacted Lenovo customer service, who initially seemed helpful but later redirected me. I tried submitting the PDF through a system that doesn't allow attachments, followed by an expensive call to the US hotline resulting in a disconnected call after promising to check. Despite creating new tickets linking to previous ones, each one gets closed or cancelled without resolving the issue, leaving me without a working laptop since May. Any advice on next steps would be much appreciated.

I submitted my laptop to the Lenovo service center in Imphal near Polo Ground for servicing two months ago. They did not communicate any updates during this time. Today, when I checked, they were unhelpful, had a bad attitude, and had not even started servicing the laptop. This has been the most disappointing service experience I have ever had. I have decided not to purchase Lenovo laptops in the future and will advise my friends against it due to the poor customer service. This extended delay for a simple service is unacceptable. I hope you address this issue promptly. Thank you.

I submitted my Lenovo Tab M8 for repair on August 17, [redacted], paying nearly $20 for the service. Initially promised a return or update within 9 business days, the delay was understandable due to current circumstances. After three weeks without my device, I called for an update, only to find out it was being sent back via FedEx the next day. Unfortunately, due to the signature requirement, I couldn't have it delivered in my absence. Despite arranging for pick-up at a local Walgreens, the package was mistakenly put back on the FedEx truck before processing and sent to an unrelated location. Although the item was sent back and forth quickly, my attempts to resolve the situation with Lenovo have been frustrating. Despite notifying them of the issue on August 15, promises for follow-up calls within 72 hours and 48 hours have gone unfulfilled. Continuous runarounds, long wait times, and lack of response from customer service have left me dissatisfied, considering I have owned the device for less than a year. Despite being notified that my case would be elevated to higher management levels, the lack of effective communication and resolution has left me doubtful.

I added the Smart Tab M10 Plus (2nd Gen) with Google Assistant to my cart for $[redacted].99 (before military discount) and completed the purchase. However, it was switched to the M10 Plus tab for $[redacted].99 (before discount) without my knowledge. When I tried to go back to the original tablet, it showed as out of stock despite being available when I added it to my cart. I have been trying to cancel the order for days, but both customer service and sales keep redirecting me back and forth, claiming the other department is responsible. After being informed that the item has been shipped, I was instructed to obtain an RMA, but I am having trouble getting one through the website, chat, or customer service on the phone. If this issue remains unresolved, I will have to dispute the charge with my credit card company. This level of customer service is unacceptable.