Purchased a Lenovo IdeaPad L***, September ****. Removed from packaging for setup, Sept...

GetHuman4026089's Complaint issue with Lenovo from December 2019

Help with my Lenovo issue
First: share to improve GetHuman4026089's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4026089 may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4026089's own words
Purchased a Lenovo IdeaPad L***, September ****. Removed from packaging for setup, September ****. The device exhibited problems, from day one. Contacted Lenovo warranty support, who remoted in and made some changes, updates, looked around. Afterwards, same problems PLUS, now, some additional device difficulties. Contacted Microsoft, to determine if there were Windows issues at play. Microsoft technician remoted in, as well. No changes. Back to Lenovo, SEVERAL additional remotes. After the device stopped working while the tech had control, the tech gave up and ordered a motherboard and on-site service. Motherboard installed. Afterwards, device wouldn't restart on its own. Stopped working during tech remote. Instructed to insert pin in tiny hole on side of device, to do a factory restore, for the *th time. THEN, on-site service to install ANOTHER motherboard and a hard drive, completed November **, ****. On Sunday, December *, ****, tech remoted in, but abandoned project and "escalated" to "customer" relations, or something bogus like that. NOW, I am a small business STILL without a new device and out of a few hundred dollars and STILL need a computer. I don't want ANY MORE tech support BS. I need and want a brand new device pronto, because, obviously, THIS one isn't going to work. There MUST be someone in Lenovo who knows how to make that happen. I HAVE WASTED MORE TIME AND LOST MORE THAN ENOUGH $$$$$$ ON THIS PURSUIT. HELP NOW.

GetHuman4026089 did not yet indicate what Lenovo should do to make this right.

How GetHuman4026089 fixed the problem

We are waiting for GetHuman4026089 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Lenovo's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Lenovo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Lenovo

Complaint issue
Reported by GetHuman4026089
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 605 others
0 customers following this

Timeline

GetHuman4026089 started working on this issue
Dec 2nd, 2019 4:51pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians