Lenovo Customer Service Issues

I purchased a Lenovo Yoga 2 13, Model Number: [redacted], on 08/14/[redacted] based on positive reviews. Unfortunately, after the warranty expired, issues started cropping up. A USB device failed, hinges needed replacement, and now the computer is experiencing multiple malfunctions like broken Wi-Fi, camera failure, and keyboard input errors. Upon inspection, it was discovered that the bottom base cover chassis housing was permanently secured, necessitating a full replacement. Moreover, a short circuit involving the USB affected various components (Wi-Fi, USB, camera, keyboard) rendering it irreparable. I am disappointed with the quality of this model and feel mislead as a consumer. I request a thorough repair at no cost given the extensive faults that seem inherent to this series.

I own a Lenovo K900 smartphone that I purchased some time ago. It's meant to be unlocked for any carrier, yet I'm having trouble using it with my Verizon service. Unfortunately, I don't recall where I bought it or which carrier it was originally paired with. I do have the IMEI/serial number. I believe Lenovo can assist me by verifying the phone's unlocked status and investigating why my Verizon SIM card isn't functioning properly even though it's detected by the phone.

Complaint regarding ISAAC in Tech Support. I want to make it clear this is not related to the product or the wait time. You can verify my experience by listening to the recorded voice message. My issue started when I ordered a replacement part for a Thunderbolt 3 Dock station. The person who took my information entered it incorrectly without confirmation. The reason for my complaint against Isaac: During the call that lasted around half an hour, Isaac was murmuring incoherently in the background. He showed a lack of professionalism, was rude, and even somewhat patronizing. Isaac failed to answer my questions directly and often responded inadequately or dismissively after repeated prompts. Despite my requests for clearer speech, he remained difficult to understand throughout the conversation. At times, Isaac seemed condescending, implying I didn't understand my own queries. This feedback is not about the Lenovo product or the resolution time but about Isaac's disrespectful attitude. Lenovo is a reputable company, but interactions like this give it a negative image.

Hello, I purchased a Lenovo Ideapad [redacted] last Thursday. I have been using it while plugged in with the power cord. On Sunday, I noticed the battery was at 99%. Now it has dropped to 96%. It seems to be decreasing by 1-2% each day. The battery status shows "96% not charging; Power mode (plugged in): Best Performance." When I hover over the battery icon, it shows "96% available (plugged in, not charging)." Battery Settings: Overview: 96% Battery Notifications: No current notifications for battery life I checked which apps are affecting the battery life over the past 24 hours, and it showed no apps using battery during that time. I typically put the Ideapad on "Sleep" overnight to preserve my search screens. I am concerned about why the battery is draining instead of staying charged while plugged in. I wonder if there is an issue with the power cord or the power port. I would appreciate any assistance in determining if my Ideapad is functioning correctly. Thank you, Joyce

I purchased a LENOVO K8 NOTE mobile phone with IMEI No. [redacted][redacted] in LUCNOW on 02/05/[redacted]. Recently, I encountered a battery backup issue and sought assistance at the Park Road service centre in Lucknow. Despite my phone working fine without any screen damage, they insisted on replacing the screen instead of the battery, citing a bend that was not present. Upon visiting the Alambagh service centre, they confirmed there was no issue with the screen and that only the battery needed replacing. The Park Road centre inaccurately reported their refusal online, resulting in my inconvenience. As my phone is under warranty, I urge you to direct your service centre to replace the battery and take necessary action against the Park Road centre for their misleading practices harming the company's reputation. I have confidence that you will address this matter accordingly.

My Lenovo all-in-one computer was running slow, so I tried a system restore without success. After multiple attempts, the computer wouldn't reboot. Eventually, it did, but I lost all my apps, including Windows 10. I managed to reinstall Windows 10 but now need to recover the lost apps. I've been struggling to get technical support, and when I requested online chat, they asked for a $5 payment for a free trial, which I'm not interested in. If this is Lenovo's best customer service, I'm disappointed. I've spent all day on this issue. I purchased the all-in-one last August, and it should still be under warranty. I can be reached at phone number [redacted]. Since my email apps are gone, please contact me via phone or PONY EXPRESS!

Hello, I need some help with my Lenovo Carbon X1 (3rd Gen) laptop. Approximately a year ago, I sent it in for repair to address keyboard keys typing incorrect letters, which was fixed under warranty. Recently, I've noticed a new issue that has been progressively worsening over the last 6 months. When pressure is applied to the right front corner, the speakers stop working until the pressure is released. However, the headphones always work correctly. I suspect that during the previous repair, perhaps the wires or speaker plug were affected, causing this current problem. Would this type of issue likely be covered under the warranty from the previous repair with Lenovo? Please, refrain from using my email for any advertisements. Thank you.

I purchased a Lenovo computer (LNV IP [redacted] 15 PEN BLU) from your Blackburn store on March 3, [redacted] with a product code ([redacted]). However, since then, I have experienced ongoing issues. The computer has been repaired four times in four months, with the operating system being the main concern each time. Despite reassurances of thorough diagnostic testing, the recurring problem suggests a compatibility issue between the current operating system and the laptop model. The inconvenience of traveling between Blackburn and Burnley for repairs has caused the warranty to lapse, leaving us at risk of additional charges for future complications. I had a knowledgeable neighbor review the situation, and we both feel that a replacement or exchange is necessary to ensure a functioning device. Moreover, we believe that under European law, an additional year of warranty should be granted. Disappointingly, the manager at the Burnley branch was unhelpful. We hope for a prompt response to address these ongoing frustrations. Sincerely, Muriel Maden

Regarding Account #[redacted], I own an Ideapad [redacted]. While composing emails one evening, it suddenly displayed a message saying "You are not connected to the internet." I followed all the recommended steps but faced the same issue, so I contacted Lenovo Support for assistance. During my interaction with Lenovo Support, I was repeatedly asked for my name, phone number, email address, serial and model number of the unit, and where it was purchased. The computer was a gift from someone in San Antonio, Texas, and was purchased new in December [redacted], making it nearly 1 1/2 years old. I am uncertain about the original purchase location, but suspect it may have been Sam’s Club, Costco, or Best Buy. The computer has never left the country. The Lenovo Tech Representatives were knowledgeable and polite, but some communication challenges arose due to accents making them difficult to understand. After following instructions to resolve the internet issue, which was supposed to take 15-30 minutes for the computer to reset, I still faced the problem. Another call to Lenovo Support led to being told they don't service units from the Ukraine and left without a resolution despite making several changes. I am seeking guidance on how to address this persisting internet issue. Best, Shirley S. Email: [redacted] Ideapad [redacted]-17 Ikb. 80XM SN: PFOV6WUL

I received my Lenovo Ideapad 330S with order #[redacted] on April 1st. Unfortunately, the coloration was not set correctly, as there is no red display. I reported this to Lenovo on April 7th, and after techs attempted to fix it without success, I contacted customer service on April 8th to request a replacement. I was assured expedient shipping. However, I am confused as Lenovo provided two different replacement numbers: [redacted] and [redacted]. I urgently need the computer as I must be present to sign for the delivery. The inconsistent responses from customer service representatives are causing frustration. The computer was purchased by my son, Samuel Belsito, and you can reach me at [redacted] If this issue is not promptly resolved, I may need to cancel the order. I do not have access to my usual information since your techs restarted the computer on Sunday. Ship to Paulette Belsito at 55 Lee Lane, Tolland, CT [redacted]. Please address this promptly as I cannot wait every day to sign for the delivery. Thank you, Paulette Belsito

I have a Lenovo IdeaPad [redacted] that I bought brand new in late [redacted] or early [redacted]. It's running the latest version of Windows. I use the "night light" feature to reduce eye strain, but recently the screen randomly switches back to regular blue light. When I toggle the feature off and on, the screen first turns an extreme blue before returning to the reddish light. This occurs about once a day. I reached out to Windows support, and they advised me to contact Lenovo as it seems like a laptop screen issue.

I placed an order [redacted] on April 14th for a ThinkPad, docking station, and Norton Security. I received Norton Security by email and the docking station by mail. The ThinkPad was shipped via UPS with a signature required. Despite being on the phone with UPS and a Lenovo representative, they wouldn't deliver it and it was returned to Lenovo. After trying to change the shipping address to my employer, Lenovo mentioned it couldn't be done. Following numerous discussions, emails, and chats, I finally arranged for the ThinkPad to be re-shipped to a UPS store near my workplace. I emailed Jeaneil Mariano on May 6th with the new address. Despite promises of shipping within 24 hours on May 14th, I'm still waiting for confirmation of the shipment and tracking details. I've paid for the complete order and all I want is for the ThinkPad to be shipped promptly. I've encountered issues, but I remain patient in resolving this. Thank you for your assistance. Reba

Yesterday, I purchased a T580 laptop from the Lenovo website. It was advertised on sale with a coupon for $[redacted].54, which I have a screenshot of. However, I was charged $[redacted].99 plus tax. When I contacted customer service, I was given the run-around and unable to cancel my order. Even though the website and my invoice state that orders placed before 2:00 PM will be shipped the same day, my confirmation now says it will be shipped on the 20th. I believe there is still ample time to cancel. Lenovo is not honoring the web price due to a coupon issue, claiming they cannot change the price without approval from someone unavailable. I simply want to cancel my order. I have already informed my credit card company and will dispute the charge once it posts. Please address this matter promptly. Order number: [redacted]. Thank you, B.

Hello, I have a Lenovo IdeaPad [redacted]-15IKB(Type 81BF) laptop connected to a 4K 60Hz Samsung monitor using an HDMI version 2.0 cable. Unfortunately, the laptop only has an HDMI 1.4 port, limiting my monitor's refresh rate to 30Hz instead of 60Hz. I discovered a possible solution online where someone with a similar issue on an Asus laptop used a USB-C to HDMI adapter cable to achieve 4K 60Hz output. I am curious if my laptop's USB-C port supports display output and if purchasing a USB-C to HDMI adapter would allow me to have 4K 60Hz on my monitor. I really want to enjoy the full resolution without compromising on refresh rate.

I am writing to request a refund for a computer I purchased from Best Buy approximately 1.5-2 years ago. Since the beginning, the device has had issues, prompting multiple returns. After much back and forth, I was promised a replacement. However, the new device also experienced problems. Upon sending it in for evaluation, the computer was returned without the charger, rendering it unusable. Amid personal challenges, resolving this with Lenovo has been daunting. My priority is to address this issue and receive the refund offered previously. Although I can't locate the original order number, I urgently need my computer for my businesses. The delays caused by the back-and-forth shipments have significantly impacted me in addition to other pressing matters. I am dissatisfied with Lenovo's handling of the situation and look forward to resolving this promptly. Thank you, and I am eager to hear from you soon. -Nikole C. [redacted] [redacted] N Vasco Rd. #[redacted] Livermore, CA, [redacted] Previous reference number: [redacted] Device details: Lenovo YOGA [redacted]-13IKB Glass Model Number: PF9XB[redacted]

Hello, I am seeking information on DVD RW optical drives that are compatible with the Lenovo ideapad [redacted]-15IGM, Model 81D1 (serial number PF1H0FC). Additionally, I would appreciate details on any necessary fittings like brackets. Please note that Lenovo has not responded to my inquiry after almost a week. I have attempted to contact them both before and after using this platform without success. For those using gethuman, it is crucial to highlight that Lenovo has not provided any feedback. I have faced challenges reaching a live person due to being hard of hearing, which led me to seek assistance through written communication. A friendly reminder to consider sentence structure when using gethuman. The prompts preceding each text box may not display, but it is important to complete all fields, even if the issue and desired outcome are clearly stated in the details box. Warm regards, C.

Subject: Issue with Lenovo Desktop Start-Up Dear Concerned Party, I am writing to seek assistance with my Lenovo Desktop. Despite multiple diagnostic checks by the seller, Office Max, my computer fails to start properly. The HDD LED flashes briefly or remains on during the POST process. Subsequently, the Lenovo Logo appears, followed by a circling dots animation which ultimately leads to a blank screen. On a successful start-up, error messages such as "explorer.exe system cannot find the drive specified" and "starting repair mode" have been displayed. This recurring problem has caused considerable frustration. I kindly request clarification on the underlying issue affecting my device. Thank you for your attention to this matter. Sincerely, B. Forsythe [redacted] Avignon Ct. Riverside, CA 92[redacted]

I have been a loyal Lenovo customer since February [redacted] when I bought a Flex 5-[redacted] 2 in 1 laptop Model #81C9 from Costco. I use my laptop daily and take great care of it. Unfortunately, it suddenly stopped working two days ago for no apparent reason. Despite researching online, seeking help from friends, and consulting a professional, I have not been able to get it working again. As a full-time college student enrolled in the online program at Southern New Hampshire University, having a working computer is crucial for my studies. I rely on financial aid to fund my education and cannot afford the $[redacted] to buy a new computer. I initially hesitated to spend this amount on a laptop, but I trusted Lenovo's reputation for producing superior products. Any assistance would be greatly appreciated. Thank you. - Robert L.

My Lenovo Yoga C930 arrived in a damaged box. I'm at UPS. Should I refuse the shipment and return it? It took over 30 minutes to reach a representative who could assist. She provided me with an email address to send pictures. After they reviewed the damaged box, I was issued a case number. I was informed that higher-ups would reach out to me within 3-5 days to arrange for a replacement. They will also provide instructions on how to return the visibly shock-damaged laptop. I am standing by, hopeful that this issue will be resolved promptly and satisfactorily.

We requested a warranty replacement for a monitor via live chat. However, only a monitor stand was delivered instead of the monitor. After multiple calls to different departments with no resolution, we were initially told the monitor hadn't been shipped yet. Another call indicated that we had been sent the stand in error. I insisted on the monitor, as per the initial confirmation email detailing the machine type and serial number. It was then admitted that the original order was never placed, and they promised the replacement in 3 business days. The lack of clarity and poor customer service from Lenovo has made this process frustrating. It's baffling how a monitor stand could be confused with a monitor, especially when the serial number was provided. Lenovo's "Contact Us" section appears to hinder communication rather than facilitate it.