I have a lenovo k*** smartphone that was purchased a while back. It is supposed to be u...

GetHuman-separr's customer service issue with Lenovo from February 2019

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The issue in GetHuman-separr's own words
I was trying to use my Verizon service on the k***. When you insert the sim it recognizes that it has one in it but I can't call or text or anything. I can hook up to wi-fis but that's all ... I have a lenovo k*** smartphone that was purchased a while back. It is supposed to be unlocked and work with any carrier. but I can't get it to work with my Verizon service. I don't remember where I bought it and have no idea what carrier was used on this phone previously. I have the imei*serial number. Can you please help me with this problem. Lenovo can fix the problem by making sure the phone is unlocked and troubleshooting why my Verizon sim card doesn't work in it even though it recognizes it has a sim card in ir
My phone I was using crashed and I can't afford a new one. And it should have been easy but it isnt
Checking the phone and making sure it is really unlocked and trying to get my Verizon service into use on it.
I have been with Verizon for more than * years
A couple of different websites that had unlock code. That hasn't worked either but * said it was unlocked. I have also done a hard factory reset too that didn't work either
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Lenovo

K***
Customer service issue
Reported by GetHuman-separr
Feb 19th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 1895 others
0 customers following this
Items needed
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Timeline

GetHuman-separr started working on this issue
Feb 19th, 2019 10:34am
GetHuman-separr indicated the issue is not fixed yet.
Feb 19th, 2019 10:36am

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