I had labwork done in Katy, Texas at Grand Parkway location. On that day, there was no...
GetHuman-kcondo's customer service issue with LabCorp from July 2018
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I had labwork done in Katy, Texas at Grand Parkway location. On that day, there was no receptionist to check in with, only a computer check in (VERY impersonal) and a lab technician. He said computers were down, so I could not talk about where my lab results should be sent, or request a copy in the mail, etc. I am a member of the Methodist Hospital MyChart system, and would like to have ordered the report be sent to Methodist Hospital for interpretation, so that it would become part of my MyChart info that all my physicians can see---but this did not happen. I normally go to a Quest Lab, where there are several people available to help. With the emphasis on customer service these days, I thought I would let you know how terrible your customer service was on this day. Would not want to go back to LabCorp if I have a choice!
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