I bought an LG venture * years ago for almost $ ***.**. On * occasions my screen went b...

GetHuman-sonnytnt's Complaint issue with LG Electronics from October 2019

Help with my LG Electronics issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-sonnytnt's own words
I bought an LG venture * years ago for almost $ ***.**. On * occasions my screen went black. Rebooting helped. A couple of days ago , again the screen was black, but there was a little red light showing. I turned it off to reboot, but nothing helped. My last resort was to remove the battery and put it back in. But when I tried to do that, the phone caught fire, smoke filled my whole kitchen, I grabbed a glove and took it on the porch on my grill. It still burned there for a while , even burned the enamel on my grill.I called LG and spoke to someone with a heavy accent, who could not help me. I know the warranty has expired, but a cell phone should not burst into flames. I was lucky I did not get burned. This I know happened to Samsung phones also and could be very dangerous. I liked the phone and I think LG should be courteous and either reimburse me, or send me another phone. I will gladly send the burned one back. Please advise.*Sonny Termine

GetHuman-sonnytnt did not yet indicate what LG Electronics should do to make this right.

How GetHuman-sonnytnt fixed the problem

We are waiting for GetHuman-sonnytnt to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get LG Electronics's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having LG Electronics issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

LG Electronics

Complaint issue
Reported by GetHuman-sonnytnt
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 989 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-sonnytnt started working on this issue
Oct 16th, 2019 10:37pm
GetHuman-sonnytnt indicated the issue is not fixed yet.
Oct 16th, 2019 10:39pm
GetHuman-sonnytnt indicated the issue is not fixed yet.
Oct 16th, 2019 10:39pm
GetHuman-sonnytnt shared this issue with friends on Facebook
Oct 16th, 2019 10:40pm
GetHuman-sonnytnt indicated the issue is not fixed yet.
Oct 17th, 2019 2:52am
GetHuman-sonnytnt indicated the issue is not fixed yet.
Oct 17th, 2019 2:52am