I purchased an LG microwave (Model *LMV****ST**** Serial ****TATTQC****) in October...
GetHuman-vwilborn's customer service issue with LG Electronics from July 2018
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The issue in GetHuman-vwilborn's own words
I purchased an LG microwave (Model *LMV****ST**** Serial ****TATTQC****) in October ****. Around ** June **** it randomly stopped cooking*heating, despite that all other functions continue to work just fine. I called LG Customer Service Center and reported the issue on ** June. **After two more calls to LG as well as to the company assigned to the case, the technician (tech) finally showed on ** June. About two hours or so later, he concluded that he was unable to repair the unit and advised that he would return on ** June. Meanwhile, the microwave was left sitting in my kitchen floor. **When he did not show on the **rd and did not return my call, I called him and left a message on ** June. He finally returned my call at *:** that night and advised that he'd call me first thing the next morning. He called at **:**am and showed up later that same afternoon. **Following yet another extended visit, he said he had replaced every conceivable part that could be the source of the problem and that he was going to recommend that the unit be replaced. **On ** June, I tried calling him but got his voicemail, so I again called LG. Jessie, the customer service rep (CSR), advised that a call would be made to both the tech and the center where the report should be submitted then call me back. I received no call.**For this reason, I called LG yet again and was told that the tech had indeed recommended that the unit be replaced but that he also said there was a part on backorder but gave no part*. This rep then transferred me to a supervisor - not that I requested one - and I spike with a supervisor by the name of Leo.**Leo stated that the tech did not submit a report recommending replacement* rather, the report said there was a part on backorder and that the unit could not be replaced for that reason. Bro also advised that he would personally follow the case and that I would be called today, ** July.**Because I received no call, I YET AGAIN phoned LG Customer Service only tone told that another technician visit would be required rather than the unit be replaced. Naturally I balked at this because I am now a month without my microwave and feel that the company's standards and proposed resolution are subpar. **After requesting a supervisor, I was supposedly transferred to the executive office in Huntsville, AL and met with the snarliest, RUDST, most uncooperative face of the company I have ever had the misfortune to encounter! This interaction resulted in my finally completely losing my patience and hanging up.**This entire debacle is absolutely unacceptable, beginning with the breakdown of a product just manufactured in June **** and purchased shortly thereafter to being treated as if I hand right to be utterly disgruntled by the length of time resolution is taking. Why on earth am I being put through multiple calls and tech visits AND being treated abysmally by the "higher ups" (not the CSRs) when I paid my good money for a supposedly quality product? **I WILL NEVER PURCHASE AN LG PRODUCT AGAIN and plan to advise the same to everyone who will listen. I am also planning to report this to the Better Business Bureau.
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