Good morning,*The issue I'm I'm going through at the moment is that I would like to can...

GetHuman2054596's customer service issue with LA Fitness from January 2019

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The issue in GetHuman2054596's own words
Good morning,*The issue I'm I'm going through at the moment is that I would like to cancel my membership with LA fitness. I signed up on January **, ****, but I have a severe family issue and asked for a * month medical relief at work and I won't be able to attend my personal trainer sessions. On the contract is states I can cancel within * days with no penalty. I called the facility on Wednesday and they told me the same thing over the phone. I went on Thursday and they told the manage is the only that can cancel the membership and he asn't thereon Thursday to go on Friday. I went on Friday and spoke to him and he's here lying to my face telling me that he needs to contact corporate office because I can't cancel, I know what he is doing and is giving me the run around and I'm really upset and don't like his customer service attention. You suppose to help the customer as much as possible me, I tell you from experience I've been working in the customer service department for over ** years now and would never let a customer go without satisfying their needs. I need someone to please contact me as soon as possible at ***.***.**** at anytime and help me with this issue. I'm really upset of what's going on because as a customer I have all the right do as what the contract states with no interruptions.

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LA Fitness

Customer service issue
Reported by GetHuman2054596
Jan 28th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1385 others
0 customers following this

Timeline

GetHuman2054596 started working on this issue
Jan 28th, 2019 2:16pm

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