I was told by the operational manager that i would be on medical freeze and not charged...

GetHuman-gymbe's customer service issue with LA Fitness from January 2019

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The issue in GetHuman-gymbe's own words
I was told by the operational manager that i would be on medical freeze and not charged. That was April ****. I then had major abdominal surgery beginning of August. I had tried calling in to discuss the charges to get refunded. They told me i had to go into the Oswego,IL location to discuss it with the Operational Manager. I finally went in and there is no operational manager at this location. After talking on the phone with membership services, they only could refund this month and the prior *. Only from October. I’m very frustrated with this and would like a refund from April when originally discussed that it was a medical freeze and there would be no charges.
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LA Fitness

Customer service issue
Reported by GetHuman-gymbe
Jan 15th, 2019 - 9 mons ago
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GetHuman-gymbe started working on this issue
Jan 15th 9:09pm