The last two Telescopic mascaras that I purchased were defective. When I tried to re...

GetHuman-jtorrey's customer service issue with L'Oreal from January 2019

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The issue in GetHuman-jtorrey's own words
The last two Telescopic mascaras that I purchased were defective. When I tried to re insert the brush back into the tube, the brush would not go back into the tube. I tried every which way but the brush would not go back in. The first time it happened, I thought it was just a fluke. But when it happened again with a another new tube I knew there was something definitely wrong with the product. I’ve been using this mascara for years and have never had this happen before. Please send me * coupons for * new Telescopic mascaras to replace the * defective ones. *Thank you for your help!!*Jan Torrey
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L'Oreal

Customer service issue
Reported by GetHuman-jtorrey
Jan 14th, 2019 - 9 mons ago
I have an issue with L'Oreal too
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GetHuman-jtorrey started working on this issue
Jan 14th 5:24pm