The last two Telescopic mascaras that I purchased were defective. When I tried to re...
GetHuman-jtorrey's customer service issue with L'Oreal from January 2019
Help with my L'Oreal issue
Next: our robot will wait on hold for GetHuman-jtorrey to get a L'Oreal rep on the line!
Always use the GetHuman Phone tocall L'Oreal. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-jtorrey's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jtorrey may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-jtorrey's own words
The last two Telescopic mascaras that I purchased were defective. When I tried to re insert the brush back into the tube, the brush would not go back into the tube. I tried every which way but the brush would not go back in. The first time it happened, I thought it was just a fluke. But when it happened again with a another new tube I knew there was something definitely wrong with the product. I’ve been using this mascara for years and have never had this happen before. Please send me * coupons for * new Telescopic mascaras to replace the * defective ones. *Thank you for your help!!*Jan Torrey
GetHuman-jtorrey did not yet indicate what L'Oreal should do to make this right.
I have an issue with L'Oreal too
How GetHuman-jtorrey fixed the problem
We are waiting for GetHuman-jtorrey to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.