Can’t pair my iPhone *plus to the lock I need help

GetHuman741373's customer service issue with Kwikset from June 2018

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Help with my Kwikset issue
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Order number, Billing address, and Email address on the account (if applicable)
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The issue and preferred resolution, in GetHuman741373's own words:
The problem I ran into: Can’t pair my iPhone *plus to the lock I need help
I trust that Kwikset will make this right and come up with a resolution that is fair.
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Kwikset

Customer service issue
Reported by GetHuman741373
Jun 4th, 2018 - 14d ago
I have an issue with Kwikset too
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Seen by 1 customer so far
Similar issue to 631 others
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Timeline
GetHuman741373 started working on this issue
Jun 4th 3:11pm