Automatic payment did not go through on July **th, says I don't have a card on file. No...

GetHuman883390's customer service issue with Kroger Wireless from July 2018

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Help with my Kroger Wireless issue
Before contacting them, items GetHuman883390 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
GetHuman883390's next move: have a Kroger Wireless rep call.
Always use the GetHuman Phone tocall Kroger Wireless. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman883390's own words:
Automatic payment did not go through on July **th, says I don't have a card on file. Not sure what happened. I had over *** dollars in my account, need to get issue fixed
I trust that Kroger Wireless will make this right and come up with a resolution that is fair.
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Kroger Wireless

Customer service issue
Reported by GetHuman883390
Jul 15th, 2018 - a mon ago
I have an issue with Kroger Wireless too
Not resolved
Seen by 2 customers so far
Similar issue to 4 others
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Timeline
GetHuman883390 started working on this issue
Jul 15th 8:30pm