After ** years of saving, I invested in a beautiful upscale bathroom reno using Kohler...

GetHuman-mightyta's Complaint issue with Kohler from May 2020

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The issue in GetHuman-mightyta's own words
After ** years of saving, I invested in a beautiful upscale bathroom reno using Kohler Choreograph shower walls and a Kohler slip resistant cast iron base. Being a senior, I made these choices to make cleaning easy and doable as I age. Two years later I am miserable! The walls are fine, but the joining corners have peeled away to reveal the metal. I was given some paint to cover, but it isn't sufficient. The bigger problem is the base of the shower whose non skid lines do not clean up...leaving me with beige to brown stripes on my shower base. I have used the product that you show on your site, left it on for the allotted time, used the accompanying thicker product, tried the pad...with NO RESULTS THAT ARE ACCEPTABLE! I am so disappointed that something that was sold to me as the top of the line, leaves me with a sub-standard ugly mess to face each time I go to shower. Your site says that you offer a lifetime warranty. I don't know how to fix this problem because replacing the pan would be impossible without incurring a huge cost and involve replacing the choreograph as well. I NEED SOME KIND OF SATISFACTION! I am not in a financial position to chalk all of this investment up to being a sad WASTE! Stacey Brooks

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Kohler

Complaint issue
Reported by GetHuman-mightyta
May 26th, 2020 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 167 others
0 customers following this

Timeline

GetHuman-mightyta started working on this issue
May 26th, 2020 2:30pm
GetHuman-mightyta indicated the issue is not fixed yet.
May 26th, 2020 9:00pm
GetHuman-mightyta indicated the issue is not fixed yet.
May 26th, 2020 9:00pm
GetHuman-mightyta indicated the issue is not fixed yet.
May 27th, 2020 5:49pm
GetHuman-mightyta indicated the issue is not fixed yet.
May 28th, 2020 12:56pm
GetHuman-mightyta indicated the issue is not fixed yet.
May 28th, 2020 12:57pm