Sizing guide did not work properly, and now I'm stuck in the cold until Kohl's will resolve this issue.

GetHuman310775's customer service issue with Kohl's from December 2018

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The issue in GetHuman310775's own words
Purchase a properly-fitting jacket. ... Ordered a jacket online. It took ten days to arrive. I purchased this size based on the sizing questionnaire. The jacket is too big. Stopped at my local Kohl's today, and they told me there's one in stock, but since there's only one left, they weren't interested in looking for it (shouldn't items be organized in the back stock?), as "it's like searching for a needle..." blah, blah, blah. The only option offered was to return the jacket and reorder wait another ten days (I assume minimum) in the cold for this to be resolved.
I'm freezing!
I would like one size smaller sent with expedited shipping.
Shopped at Kohl's my whole life. Everything we were outfitted with as kids, was from Kohl's.
Visited local store to exchange* they weren't interested in solving the issue, even though they had the item in the size I need.
I have an issue with Kohl's too
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Customer service issue
Reported by GetHuman310775
Dec 6th, 2018 - 2 mons ago
I have an issue with Kohl's too
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Seen by 4 customers so far
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GetHuman310775 started working on this issue
Dec 6th, 2018 1:58am