On **-**-** I returned eleven pairs of women's Lee jean to the store in Harrisonburg, V...
GetHuman-bradypl's customer service issue with Kohl's from December 2018
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The issue in GetHuman-bradypl's own words
On **-**-** I returned eleven pairs of women's Lee jean to the store in Harrisonburg, VA. They gave me a refund ticket for $***.**, saying I would be contacted for a corporate refund in about ** days. It's now **-*-** and have not heard from Kohl's. Called the number on the bottom of the ticket (*-****-***-*****), on four different days, during the hours stated as open. Response * times was "Quota of calls has been reached, call again tomorrow." Called a fourth time this morning at *:** CTS and the recording say "Call back during open hours, then proceeded to say open hours were from * a.m.-* p.m. CTS. Called a fifth and sixth time today--tried different numbers from online website. Again, phone run-arounds. Can't get anyone to answer--either it's "Call quota has been exceeded" (at *:** in the morning?) or "Call back another time." What gives? I'm looking for my promised refund. I have the refund ticket, provided all the numbers requested, etc. I'm about to file a complaint with the BBB and FCC. This is horrible customer service and followup. I want my refund (I was promised a store credit, which would be fine.) for the jeans. I had ordered a wrong size and just need to re-order with the correct size. A simple problem, but apparently not for Kohl's. So much for the "hassle free returns" you advertise!!! --Pat Brady (Harrisonburg, VA)
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