I recently purchased * K Mart brand polo tops for my elderly father. They were too sma...

GetHuman-soulboss's customer service issue with Kmart from May 2018

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The issue in GetHuman-soulboss's own words
I recently purchased * K Mart brand polo tops for my elderly father. They were too small (he didn't wear them, we held them up to him) and I returned to the store where I bought them to exchange them for a larger size. I was not going to return them. I was told I could not exchange them without a receipt. First off, the cashier failed to print one out for me at check out, she told me to just get it off my email.. Secondly, the K-Mart tags were intact and thirdly the merchandise was the store brand, So now, I am stuck with * unworn shirts. At a store that had * cars in the parking lot while the new Wal-Mart down the street had a packed lot, I am surprised they would alienate a faithful, longtime customer. I am extremely disappointed and am reconsidering my patronage going forward.
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Kmart

Customer service issue
Reported by GetHuman-soulboss
May 22nd, 2018 - 6 mons ago
I have an issue with Kmart too
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Seen by 8 customers so far
Similar issue to 609 others
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Timeline
GetHuman-soulboss started working on this issue
May 22nd 12:51am
GetHuman-soulboss indicated the issue is not fixed yet.
May 23rd 3:01am
GetHuman-soulboss indicated the issue is not fixed yet.
May 23rd 3:03am
GetHuman-soulboss indicated the issue is not fixed yet.
May 23rd 3:07am
GetHuman-soulboss indicated the issue is not fixed yet.
May 28th 1:17am