I have had a message from Aegean Airlines stating part of a multi trip flight is change...
GetHuman-razzagoo's customer service issue with Kiwi.com from April 2020
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The issue in GetHuman-razzagoo's own words
I have had a message from Aegean Airlines stating part of a multi trip flight is changeable until ********** meaning I have four days to rebook another flight instead this (see below)**I can only imagine that having offered an alternative flight that they can somehow wriggle out of paying a refund if this trip is cancelled..**The whole trip was booked for the European Championships which are now cancelled but if the travel restrictions were lifted we will still take the trip as we had paid a lot of money out and do not want to just lose it.**This is ridiculous so I need to enforce the Kiwi.com Guarantee on the whole trip as I cannot alter my trip as my accommodation is all booked.***Text message below**Want to change your flight for ********** with booking number R*SMYN? You can change it until ********** for any future date you want up until ********** and benefit from zero fare difference, no rebooking fees and up to *,*** award miles per ticket changed. Also, by joining Miles Bonus, you earn *,*** extra miles with your registration. Valid for all the tickets you have booked until **********.***As you can imagine I need to hear back as soon as possible as this is a great worry to me, should I not hear back before the deadline expires I will reluctantly have to report the matter to Trading Standards and the Ombudsman.**I await your response.**Many Thanks**Mark Raspin
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