I have had a message from Aegean Airlines stating part of a multi trip flight is change...

GetHuman-razzagoo's customer service issue with Kiwi.com from April 2020

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-razzagoo's own words
I have had a message from Aegean Airlines stating part of a multi trip flight is changeable until ********** meaning I have four days to rebook another flight instead this (see below)**I can only imagine that having offered an alternative flight that they can somehow wriggle out of paying a refund if this trip is cancelled..**The whole trip was booked for the European Championships which are now cancelled but if the travel restrictions were lifted we will still take the trip as we had paid a lot of money out and do not want to just lose it.**This is ridiculous so I need to enforce the Kiwi.com Guarantee on the whole trip as I cannot alter my trip as my accommodation is all booked.***Text message below**Want to change your flight for ********** with booking number R*SMYN? You can change it until ********** for any future date you want up until ********** and benefit from zero fare difference, no rebooking fees and up to *,*** award miles per ticket changed. Also, by joining Miles Bonus, you earn *,*** extra miles with your registration. Valid for all the tickets you have booked until **********.***As you can imagine I need to hear back as soon as possible as this is a great worry to me, should I not hear back before the deadline expires I will reluctantly have to report the matter to Trading Standards and the Ombudsman.**I await your response.**Many Thanks**Mark Raspin

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Kiwi.com

Customer service issue
Reported by GetHuman-razzagoo
Apr 13th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 5246 others
0 customers following this

Timeline

GetHuman-razzagoo started working on this issue
Apr 13th, 2020 10:32am
GetHuman-razzagoo indicated the issue is not fixed yet.
Apr 14th, 2020 10:48am
GetHuman-razzagoo indicated the issue is not fixed yet.
Apr 14th, 2020 3:16pm