Kiwi Trip **********When I was booking the flight From MCO to CDG checked baggage, meal...
GetHuman-annagan's customer service issue with Kiwi.com from May 2019
Help with my Kiwi.com issue
First: share to improve GetHuman-annagan's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-annagan may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-annagan's own words
Kiwi Trip **********When I was booking the flight From MCO to CDG checked baggage, meal, free seat selection was supposed to be included as part of Norwegian Airlines Low Fare Plus package. After booking I checked the reservation on Norwegian Airlines website (*UQ*WRA) and discovered that it was booked as Low Fare instead of Low Fare Plus. * checked baggage was included as an add-on, but no meal, no free seat selection were included. This is not what was intended during booking. Kiwi.com did not provide complete information about meal*seat selection options as it should have. I would like either to cancel this booking or get complimentary upgrade for meal*seat selection. I also purchased Ancillary service to help deal with flight issues, but it looks like the issue is with Kiwi system itself.
GetHuman-annagan did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman-annagan fixed the problem
We are waiting for GetHuman-annagan to fix the problem and share the solution with the rest of us customers.
Please help with my Kiwi.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.