Kiwi Trip **********When I was booking the flight From MCO to CDG checked baggage, meal...

GetHuman-annagan's customer service issue with from May 2019

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The issue in GetHuman-annagan's own words
Kiwi Trip **********When I was booking the flight From MCO to CDG checked baggage, meal, free seat selection was supposed to be included as part of Norwegian Airlines Low Fare Plus package. After booking I checked the reservation on Norwegian Airlines website (*UQ*WRA) and discovered that it was booked as Low Fare instead of Low Fare Plus. * checked baggage was included as an add-on, but no meal, no free seat selection were included. This is not what was intended during booking. did not provide complete information about meal*seat selection options as it should have. I would like either to cancel this booking or get complimentary upgrade for meal*seat selection. I also purchased Ancillary service to help deal with flight issues, but it looks like the issue is with Kiwi system itself.

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Customer service issue
Reported by GetHuman-annagan
May 18th, 2019 - 4 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 13732 others
0 customers following this


GetHuman-annagan started working on this issue
May 18th, 2019 5:50pm
GetHuman-annagan indicated the issue is not fixed yet.
May 19th, 2019 3:16am