Kiwi Trip **********When I was booking the flight From MCO to CDG checked baggage, meal...

GetHuman-annagan's customer service issue with Kiwi.com from May 2019

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth

The issue in GetHuman-annagan's own words

Kiwi Trip **********When I was booking the flight From MCO to CDG checked baggage, meal, free seat selection was supposed to be included as part of Norwegian Airlines Low Fare Plus package. After booking I checked the reservation on Norwegian Airlines website (*UQ*WRA) and discovered that it was booked as Low Fare instead of Low Fare Plus. * checked baggage was included as an add-on, but no meal, no free seat selection were included. This is not what was intended during booking. Kiwi.com did not provide complete information about meal*seat selection options as it should have. I would like either to cancel this booking or get complimentary upgrade for meal*seat selection. I also purchased Ancillary service to help deal with flight issues, but it looks like the issue is with Kiwi system itself.

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Kiwi.com

Customer service issue

Reported by GetHuman-annagan

May 18th, 2019 - a mon ago

I have an issue with Kiwi.com too

Not resolved

Seen by 4 customers so far

Similar issue to 13732 others

0 customers following this

Timeline

GetHuman-annagan started working on this issue

May 18th 5:50pm

GetHuman-annagan indicated the issue is not fixed yet.

May 19th 3:16am

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