This is a letter I wrote to TAR for reimbursement of an over * hour delay in Huatulco f...

GetHuman2214676's customer service issue with Kiwi.com from February 2019

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GetHuman2214676's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2214676 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2214676 can let us know if they help or not.
Before contacting them, items GetHuman2214676 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman2214676's own words
This is a letter I wrote to TAR for reimbursement of an over * hour delay in Huatulco for our family of eleven traveling together. I have made every effort the past few months with Kiwi and TAR to no avail. *I am copying the letter to Kiwi.*Hello,**This is Linda Reichardt, I spoke with representative Katy Molina with TAR airlines a few weeks back on the phone.**Katy Molina said she would track our flight information of over six hour delay on November **, ****. *I have not heard back from Katy Molina or a representative from TAR. I also e-mailed *****@***.com on December **, **** and have not heard back from them.**Please forward this e-mail to the department that can assist me. I am requesting confirmation from TAR to confirm our long delay in order to be compensated from Kiwi. **The TAR representative Katy Molina, said records showed we had left on a flight only two hours late. As I told her, that is incorrect. She said she would research it. This is an important concern, if our family had shown to have left Huatulco when we had not.* *We had to wait for a plane to come from Guadalajara and it arrived almost seven hours later, after four delays. While at airport in Huatulco waiting for almost * hours for Oaxaca flight we were promised a Round trip reimbursement by Tar Airline gate agent and later from customer service as well. **Because of the late departure back to Oaxaca, our family of eleven with children, spent almost * hours in the airport and missed all scheduled plans in Oaxaca. Our flight to San Diego left the very next morning at *:** a.m. **On my last call, TAR airlines representative said to have Kiwi call and they would confirm the compensation. We have received communication from Kiwi and TAR did not confirm the long delay and compensation when they made contact. **I am making this last effort. Please provide confirmation of the long delay. Kiwi will then make contact with TAR in order to confirm our long delay and we will be compensated. Then, I can honestly write a positive review on social networking sites, that TAR and Kiwi are working with their passengers concerns rather than ignoring them.**I have included our information below for you. **Subject: Flight YQ*** TAR Aerolineas November **, **** compensation**Flight information for reservations made- eleven family members traveling together:*RE: flight YQ*** Nov **, *****Family *) Reservation *(PNR) EKHAK* (scheduled for **:** local time * left **:** local time- almost * hour delay**Matthew Reichardt family additional flight reservation *KKTX***W**XJP**Booking number with Kiwi: * *********Matthew Reichardt**Emily Reichardt**Koa Reichardt**Ella Reichardt **Aunisse Reichardt. **Confirmation sent to: *****@***.com**Family *) Reservation *(PNR) OSTZVB (scheduled for **:** local time * left **:** local time)**Heidi Bukowski family additional flight reservation *CI*UWu* ETTKB***Booking number with Kiwi: * ********Heidi Bukowski **Timothy Bukowski**Ava Bukowski**Cashus Bukowski**Confirmation sent to: *****@***.com *Family *) Reservation *(PNR) IIO**A (scheduled for **:** local time * left **:** local time)**John Reichardt family additional flight reservation *JJL*KY**Booking number with Kiwi: ******** ** John Reichardt**Linda Reichardt**Confirmation sent to: *****@***.com **I will await your response, ***Sincerely,***Linda Reichardt **Linda Reichardt *Mobile: ***.***.*****Office: ***.***.****
GetHuman2214676 did not yet indicate what Kiwi.com should do to make this right.
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Kiwi.com

Customer service issue
Reported by GetHuman2214676
Feb 15th, 2019 - 8 mons ago
I have an issue with Kiwi.com too
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GetHuman2214676 started working on this issue
Feb 15th 4:26pm