You told me that I can't add a hand baggage ** HOURS before my flight AND I'VE ALREADY...

GetHuman-alexsakk's customer service issue with Kiwi.com from December 2018

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The issue in GetHuman-alexsakk's own words
You told me that I can't add a hand baggage ** HOURS before my flight AND I'VE ALREADY TOLD THAT DAYS BEFORE MY FLIGHT I DIDN'T HAVE THIS CHOICE! your app never gave the choice to add a hand baggage from the first day that I booked my flight! And when I was trying to change this details via ryanair app the system it's told that can't even find my flight, which means that you have given me wrong information on purpose about my flight because maybe you want to get some money! And I really don't care about what you will do, my flight is at **th December and the least that you have to do is to give me the choice to add my hand baggage before my flight! I would like to inform you that my lawyer has been informed for this situation just to know.
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Kiwi.com

Customer service issue
Reported by GetHuman-alexsakk
Dec 17th, 2018 - 2 mons ago
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GetHuman-alexsakk started working on this issue
Dec 17th, 2018 12:10pm