Reference Booking number ********Flight from Bahamas to Uk via Fort Lauderdale Airport...

GetHuman-kalimari's customer service issue with Kiwi.com from August 2018

Help with my Kiwi.com issue
The issue in GetHuman-kalimari's own words
Reference Booking number ********Flight from Bahamas to Uk via Fort Lauderdale Airport in the USA. Date ****** for Javon Vernon Pinder Clarke. *I am writing with reference to the above booking for my Fiance, which I booked and paid for *Maria Ishtar Groves* *The problem is that my Fiance was not allowed to board the Jet Blue Flight from Bahamas to US. He was told that he did not have the correct Transit Visa. However, we had checked with the Embassy and was told that he could go through a pre clearance facility as long as he had a certificate from the Police stating that he did not have a criminal record. Also that there is a Visa Waiver program in place for Bahamian Citizens to transit the US Airports. Though he was told that he could not board the flight and would be given a refund. *However, that caused my fiance serious depression and he committed suicide on the **th August ****.*My Fiance was suffering with ill health ie Sickle Cell Anemia also with a broken ankle and serious depression. He was trying to get home to be with me for healing and recuperation. However, after being refused to board the flight, he plunged into a deep depression and took his own life. *Therefore, please can you advise me who I can write to about this issue with the hope of receiving a refund on this flight. *Thank you for your help and assistance in this matter. *Maria Ishtar Groves.
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Kiwi.com

Customer service issue
Reported by GetHuman-kalimari
Aug 24th, 2018 - 4 mons ago
I have an issue with Kiwi.com too
Fixed
Seen by 8 customers so far
Similar issue to 2266 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-kalimari started working on this issue
Aug 24th 10:54am
GetHuman-kalimari indicated the issue is not fixed yet.
Aug 27th 2:17pm
GetHuman-kalimari indicated the issue is not fixed yet.
Aug 27th 2:19pm
GetHuman-kalimari indicated the issue is not fixed yet.
Aug 28th 2:37pm