Hello,*I purchased two ticket for the first time through your website and I am extremel...

GetHuman-amishgjo's customer service issue with Kiwi.com from August 2018

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Help with my Kiwi.com issue
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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amishgjo will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-amishgjo can let us know if they help or not.
Before contacting them, items GetHuman-amishgjo may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-amishgjo's own words
Hello,*I purchased two ticket for the first time through your website and I am extremely disappointed. *For the last ** years I have traveled overseas at least twice a year and I have never had to pay for my luggage. in addition the flights were booked separately and I had to pick up my luggage and check them again not only costing me more money but nearly missing my flights. *I paid for two tickets $****.**, which is the average price that I pay every time I travel and the luggage has always been included. On this trip the luggage cost me an addition $***.** which is outrageous. Furthermore, when booking the trip, there was no indication that the ticket came without any luggage. I am extremely enraged about this. *I have friends and family throughout Europe as well as the United States and unless this is rectified and the additional money the I spent for the luggage ,$***.**, get returned to me I will make sure that every person that I know will be on social media to give you the worse reviews. I will write to every social media website in all the languages that I speak: English, Albanian, German, Italian and Spanish. **Best Regards*Ari

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Customer service issue
Reported by GetHuman-amishgjo
Aug 17th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2006 others
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GetHuman-amishgjo started working on this issue
Aug 17th, 2018 1:20am