We bokked at flight from Stutgart to Stornoway on ** July **** Booking number ******* f...
GetHuman-annkath's customer service issue with Kiwi.com from August 2018
Help with my Kiwi.com issue
GetHuman-annkath's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annkath will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-annkath can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Kiwi.com has better answers for you: Kiwi.com Help Center
The issue in GetHuman-annkath's own words
I was searching for contact information on kiwi.com and the internet, looked through faq and the contact form, which asks for E-Mailadress before show contact information but all our E-Mailadresses are unknown so no acess to the contact information. ... We bokked at flight from Stutgart to Stornoway on ** July **** Booking number ******* for Karl-Hainz Roth and Ann-Kathrin Roth. We never recived the E-Mail with our Boording Pass. Kiwi wrote, that they do the online-check-in and send us the BoardingPass via Mail. We never recived the Mail and had to pay **€ on the airport, which we want to be refund. We have no AccountDetails or even an Account on Kiwi.com to see more Details about the booking or log in. All we have is the printed E-Ticket. *How do i contact them? I have found no E-Mail, no Mail, no Telefone, nothing to contact them and this made us very angry...
Without a known Mailadress to them you are not able to contact them because of the unknown Mailadress...
GetHuman-annkath did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman-annkath fixed the problem
We are waiting for GetHuman-annkath to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.