We bokked at flight from Stutgart to Stornoway on ** July **** Booking number ******* f...

GetHuman-annkath's customer service issue with Kiwi.com from August 2018

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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annkath will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-annkath can let us know if they help or not.
The issue in GetHuman-annkath's own words
I was searching for contact information on kiwi.com and the internet, looked through faq and the contact form, which asks for E-Mailadress before show contact information but all our E-Mailadresses are unknown so no acess to the contact information. ... We bokked at flight from Stutgart to Stornoway on ** July **** Booking number ******* for Karl-Hainz Roth and Ann-Kathrin Roth. We never recived the E-Mail with our Boording Pass. Kiwi wrote, that they do the online-check-in and send us the BoardingPass via Mail. We never recived the Mail and had to pay **€ on the airport, which we want to be refund. We have no AccountDetails or even an Account on Kiwi.com to see more Details about the booking or log in. All we have is the printed E-Ticket. *How do i contact them? I have found no E-Mail, no Mail, no Telefone, nothing to contact them and this made us very angry...
Without a known Mailadress to them you are not able to contact them because of the unknown Mailadress...
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Customer service issue
Reported by GetHuman-annkath
Aug 15th, 2018 - a yr ago
I have an issue with Kiwi.com too
Seen by 9 customers so far
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
GetHuman-annkath started working on this issue
Aug 15th, 2018 2:46pm
GetHuman-annkath indicated the issue is not fixed yet.
Aug 15th, 2018 2:52pm