we need airline ticket to seattle to get home or a hotel . we paid for the insurance help!!

GetHuman-cathyjen's customer service issue with Kiwi.com from July 2018

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The issue in GetHuman-cathyjen's own words
our flight was delayed in barcelona which made us miss our connection . we are stuck in airport in cologne ... We are trying to get help. Our booking number is *******. we have called twice and been on hold for a total of about *** minutes today. At two dollars a minute on international plan. $*** today it’s cost us to call you. You said you would email us five hours ago for a hotel or a plane ticket out of Cologne Germany please call us or email us. Phone number ***-***-**** or email *****@***.com
what is insurance for ??? your not helping us .
we need airline ticket or hotel until one is available . we need to go home to seattle
we have spent $*** today with international phone plan on hold and speaking with kiwi. sister in usa is on phone to try and help by calling you
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Kiwi.com

Customer service issue
Reported by GetHuman-cathyjen
Jul 2nd, 2018 - a yr ago
I have an issue with Kiwi.com too
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Seen by 7 customers so far
Similar issue to 621 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-cathyjen started working on this issue
Jul 2nd, 2018 10:08pm
GetHuman-cathyjen indicated the issue is not fixed yet.
Jul 2nd, 2018 11:14pm
GetHuman-cathyjen indicated the issue is not fixed yet.
Jul 2nd, 2018 11:15pm
GetHuman-cathyjen indicated the issue is not fixed yet.
Jul 2nd, 2018 11:17pm
GetHuman-cathyjen indicated the issue is not fixed yet.
Jul 2nd, 2018 11:17pm
GetHuman-cathyjen indicated the issue is not fixed yet.
Jul 2nd, 2018 11:18pm
GetHuman-cathyjen indicated the issue is not fixed yet.
Jul 2nd, 2018 11:22pm