My account appears to be in a bit of mess. Kindle is blaming me whereas the blame rest...
GetHuman2639500's Account Access issue with Kindle from March 2019
Help with my Kindle issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2639500's own words
My account appears to be in a bit of mess. Kindle is blaming me whereas the blame rests entirely with Kindle. I managed to make contact with you recently to try to put matters right, but Kindle are still not satisfied. I have been asked, via my Kindle, to telephone a particular number which I am told is unavailable! I find your business methods diabolical. I have supplied you with a credit card number which you should be using, but you insist on raiding my debit card account, and so I have blocked that. The credit card number remains valid, but you actually owe me for one book but it is impossible to contact you. My telephone number is ** **** ******. Now, what are you going to do. I will give you my email address as requested, but I regard this as a wholly unsatisfactory way of unscrambling this mess.
GetHuman2639500 did not yet indicate what Kindle should do to make this right.
I have an issue with Kindle too
How GetHuman2639500 fixed the problem
Quite frankly, I do not know if I have fixed it, entirely because Kindle does not communicate with its customers in any way that I can follow. Before I had the message on my Kindle that there was a problem with my account I had spoken (yes, on that one occasion I was able to establish a telephone link!!!) to one of your agents asking her point blank if Kindle held an account in my name, ending with a particular four letter group of numbers. She agreed. I replied: Then why don't you use that credit card account instead of breaking into my bank current account, to which you should not have access? I rest my case* Kindle holds a perfectly valid credit card number for me.
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