I used a gift VISA for a kickstarter project. I received a "rejected payment" but when...

GetHuman-aynnejo's customer service issue with Kickstarter from June 2018

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The issue in GetHuman-aynnejo's own words
I used a gift VISA for a kickstarter project. I received a "rejected payment" but when I re-entered it went through and was accepted. This morning I received notice my payment did not go through... I do not know if this is a message re the first transaction or the second. I do not know if I have a registered okay-ed purchase or not. I use gift cards on line since I had identity theft. I made a payment to JustinCase and the Closet Monster and it is CRITICAL I support this as I am hosting the launch for it. Please see if I have one purchase, none or one processed and one invalid asap. Thank you.
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Kickstarter

Customer service issue
Reported by GetHuman-aynnejo
Jun 7th, 2018 - a yr ago
I have an issue with Kickstarter too
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Seen by 8 customers so far
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Account holder name
Account number
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Last 4 digits of Social Security number
Timeline
GetHuman-aynnejo started working on this issue
Jun 7th, 2018 4:57pm
GetHuman-aynnejo indicated the issue is not fixed yet.
Jun 8th, 2018 3:46am
GetHuman-aynnejo indicated the issue is not fixed yet.
Jun 9th, 2018 1:28pm