I paired my kevo plus with my phone (Galaxy Note*).**When I try to lock or unlock my de...

GetHuman-luclach's customer service issue with Kevo Smart Locks from February 2019

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The issue in GetHuman-luclach's own words
I paired my kevo plus with my phone (Galaxy Note*).**When I try to lock or unlock my device with the Kevo Plus app an error occur :**Connexion Error**Your request was unable to be processed.*Please try again.**I tried many differents things :**Remove the lock and reinstall it and reconfigure the Kevo * module. **Uninstall the Kevo application on my phone**When i'm using the application itself, everything work's well but it's when i try to open or close the lock with Kevo plus that nothing is working.
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Kevo Smart Locks

Customer service issue
Reported by GetHuman-luclach
Feb 7th, 2019 - 4 mons ago
I have an issue with Kevo Smart Locks too
Not resolved
Seen by 3 customers so far
Similar issue to 7 others
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Timeline
GetHuman-luclach started working on this issue
Feb 7th 2:01pm