Hello I was trying to book my ticket on kayak , while it was processing I found that a...

GetHuman-keyupat's customer service issue with Kayak from December 2018

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The issue in GetHuman-keyupat's own words
Hello I was trying to book my ticket on kayak , while it was processing I found that airline with connecting flight is not convinet for me to change flight and luggage custom , so I immedialty deciced not to purchase but it's already charged on my account and I tried to cancel immediately but I didn't get full refund back eventhough its not ** hours passed. when I contected to kiwi.com the agent didn't replied me in the time that they told me even not an single email, when I contacted to airline they said from their side ticket is open but agent (from kiwi.com) took whole money.
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Kayak

Customer service issue
Reported by GetHuman-keyupat
Dec 2nd, 2018 - 6 mons ago
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GetHuman-keyupat started working on this issue
Dec 2nd, 2018 5:23pm