Wrong flight booked due to Kayak site refresh, immediately called...was told I will get...

GetHuman876955's customer service issue with Kayak from July 2018

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Help with my Kayak issue
Before contacting them, items GetHuman876955 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
GetHuman876955's next move: have a Kayak rep call.
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The issue and preferred resolution, in GetHuman876955's own words:
Wrong flight booked due to Kayak site refresh, immediately called...was told I will get a full refund and to rebook. Still was charged $***. Need to understand what is going on.
I trust that Kayak will make this right and come up with a resolution that is fair.
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Kayak

Customer service issue
Reported by GetHuman876955
Jul 13th, 2018 - a mon ago
I have an issue with Kayak too
Not resolved
Seen by 2 customers so far
Similar issue to 272 others
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Timeline
GetHuman876955 started working on this issue
Jul 13th 12:31pm