Wrong flight booked due to Kayak site refresh, immediately called...was told I will get...

GetHuman876955's customer service issue with Kayak from July 2018

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman876955's own words
Wrong flight booked due to Kayak site refresh, immediately called...was told I will get a full refund and to rebook. Still was charged $***. Need to understand what is going on.
GetHuman876955 did not yet indicate what Kayak should do to make this right.
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Customer service issue
Reported by GetHuman876955
Jul 13th, 2018 - 3 mons ago
I have an issue with Kayak too
Not resolved
Seen by 4 customers so far
Similar issue to 272 others
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GetHuman876955 started working on this issue
Jul 13th 12:31pm