Wrong flight booked due to Kayak site refresh, immediately called...was told I will get...

GetHuman876955's customer service issue with Kayak from July 2018

4 views
 | 
272 similar
 | 
0 following
Help with my Kayak issue
First: share to improve GetHuman876955's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman876955 to get a Kayak rep on the line!
Always use the GetHuman Phone tocall Kayak. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman876955 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman876955's own words
Wrong flight booked due to Kayak site refresh, immediately called...was told I will get a full refund and to rebook. Still was charged $***. Need to understand what is going on.
GetHuman876955 did not yet indicate what Kayak should do to make this right.
I have an issue with Kayak too
How GetHuman876955 fixed the problem
We are waiting for GetHuman876955 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kayak's attention and get better help faster. Tap below to get started.
Having Kayak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Kayak email you?
This email address isn't valid
Follow this issue
See how GetHuman876955 fixes it.
This email address isn't valid

Kayak

Customer service issue
Reported by GetHuman876955
Jul 13th, 2018 - 6 mons ago
I have an issue with Kayak too
Not resolved
Seen by 4 customers so far
Similar issue to 272 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman876955 started working on this issue
Jul 13th, 2018 12:31pm