July *, **** **On July *,****, I contacted Marsh Jones, ID *********** at...

GetHuman-mogilbre's customer service issue with Kaspersky Lab from July 2020

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The issue in GetHuman-mogilbre's own words
July *, **** **On July *,****, I contacted Marsh Jones, ID *********** at ***-***-**** to assist me with a charge to my credit card for services which I did not authorize. He referenced claim *RR******. I allowed him access to my bank account information so he could reimburse the charges. Bottom line is my bank account had incorrect information entered where he indicated $*,***.** was put in my account and he instructed me to go to Target and obtain gift cards in the amount of $*,***.** so he could deposit them into Kaspersky's account to replace the difference that was over. There was NO deposit of $*,***.** made into my account but only an amount of $**.**. My bank account is now short the $*,***.** (Target Gift card Charges) plus $***.** for the charges of the original charge for the renewal which had not been authorized. **Now he is telling me the only way to correct this error is for him to deposit $*,***.** into my account and I need to go to Best Buy and purchase * - $***.** gift cards and call him with those numbers so he can put back into the Kaspersky account the $*,***.** difference. In my opinion, this IS NOT the way a reputable company conducts business. He keeps telling me that is the ONLY way I can get my money replaced in my account. I desperately need this money to pay my mortgage this month. I am sorry I ever gave him access to my banking information. If this issue is not within the scope of your customer service, please direct me to the appropriate individual, phone number, email address where I can get this resolved. Thank you in advance for your assistance. **My bank account is short by $*,***.** due to errors made by Tech Support, Marsh Jones Please have him replace these funds to my account.

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Kaspersky Lab

Customer service issue
Reported by GetHuman-mogilbre
Jul 9th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 345 others
0 customers following this

Timeline

GetHuman-mogilbre started working on this issue
Jul 9th 8:03pm