Hi, *We traveled with KLM from Amsterdam to Lima on the * January. We stay in Lima f...

GetHuman-ourteac's customer service issue with KLM Royal Dutch Airlines from January 2019

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Hi, *We traveled with KLM from Amsterdam to Lima on the * January. We stay in Lima for * day yesterday we had a very unpleasant surprise. As we were told that our luggage will arrive the next day on * January at * pm. Unfortunately we leave Lima at * pm. As far a we understood it will be sent to our next point of destination Cusco but not sure when and how **So far:***. We have NO summer clothes **. No toothpaste or toothbrush **. We will have to buy new clothes and so on which means additional costs we were not intended to make **. Our pleasant stay in Lima turns into not so pleasant, less comfortable and more expensive one **. We even for not know when and where we get our luggage and if we are able to have it by the time we change Cusco to a different city**. MOST Important my medication is there**So please write us and make sure we can get our luggage as soon as possible **Flight number KL**** * January **Potekhina Ekaterina
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KLM Royal Dutch Airlines

Customer service issue
Reported by GetHuman-ourteac
Jan 3rd, 2019 - 4 mons ago
I have an issue with KLM Royal Dutch Airlines too
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GetHuman-ourteac started working on this issue
Jan 3rd 12:46pm