My wife and I arrived at your Monroenille PA restaurant at about *:** PM on Wednesday M...

GetHuman-jkgillen's customer service issue with KFC from May 2019

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The issue in GetHuman-jkgillen's own words
My wife and I arrived at your Monroenille PA restaurant at about *:** PM on Wednesday May *, ****. We waited for over ** minuets due to one previous customer who was having difficulty obtaining his order. It seemed as though his coupon wasn’t in the register...therefore it took four individuals to try & fix the issue for that customer. Which I do not believe they they had the ability to do it correctly, therefore, they just put something together that they thought would make the man happy. So then he had to WAIT AGAIN.**So now we ordered your special...”buy one pot pie & get the second free”. At that point we were told they didn’t have any prepared, so we changed our order and when asked if it was to go WE SAID KNOW WE WERE EATING THERE. However, when called to pick it up THEY MADE IT TO GO! My wife said that was ok but could we have two dinner plates because we wanted to eat it there. The employees attitude was rather abrasive. **After finishing our meals which were COLD we found the previous customer was still awaiting the solution to his problem!!!**Needless to say it will be sometime before we visit that store again. We like KFC’s food because it is reasonable priced with good quality. Being Seniors that is important to us. *We are hopeful that KFC would be kind enough to fulfill it’s offer as stated in your promotion of a free pie for one purchased.*Sincerely, Kathleen & John Gillen
GetHuman-jkgillen did not yet indicate what KFC should do to make this right.
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How GetHuman-jkgillen fixed the problem
Consider training your personnel prior to assigning them to their respective jobs. We have subsequently patronized your Murrysville restaurant and have received excently service.*Best regards, Kathleen & John Gillen
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KFC

Customer service issue
Reported by GetHuman-jkgillen
May 9th, 2019 - 2 mons ago
I have an issue with KFC too
Fixed
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Seen by 7 customers so far
Similar issue to 2320 others
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GetHuman-jkgillen started working on this issue
May 9th 6:50pm
GetHuman-jkgillen confirmed the issue is fixed. Hooray!
May 14th 11:21pm
GetHuman-jkgillen confirmed the issue is fixed. Hooray!
May 14th 11:26pm
GetHuman-jkgillen confirmed the issue is fixed. Hooray!
May 16th 12:12pm
GetHuman-jkgillen indicated the issue is not fixed yet.
May 16th 12:13pm
GetHuman-jkgillen confirmed the issue is fixed. Hooray!
May 16th 12:14pm
GetHuman-jkgillen confirmed the issue is fixed. Hooray!
May 21st 12:52pm