Last night after a long day of Christmas shopping my family decided to get KFC on highw...

GetHuman1819098's customer service issue with KFC from December 2018

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The issue in GetHuman1819098's own words
Last night after a long day of Christmas shopping my family decided to get KFC on highway ** in madison Al. It was *:**pm. They close at ** pm. I called ahead to make sure they had original recipe chicken. They told me they would cook some to wait ** mintues. I called ahead because we have had this issue before. We pulled up ordered * eight piece fill ups. Two extra sides of mac and cheese. It was ** dollars. We get home and we had extra crispy chicken. I called back to the store and was informed that they gave me original recipe. I told them I had eaten this chicken all my life and it wasnt original recipe. They informed me they put seasoning on the chicken and fried it due to the pressure cooker already being cleaned. They should have told me this and I would have declined on the chicken. I have had so many issues with the madison stores. I always wait a couple of months and go back,but nothing really changes. I would like a refund or gift card I could use at huntsville al store. Maybe they can get it right. Thank you, Vicky Lougheed. ***-***-****

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KFC

Customer service issue
Reported by GetHuman1819098
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 963 others
0 customers following this

Timeline

GetHuman1819098 started working on this issue
Dec 23rd, 2018 6:08pm

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