I asked a question about an error mssg saying my printer could not be set up. A questi...

GetHuman1373853's customer service issue with Justanswer.com from October 2018

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The issue in GetHuman1373853's own words
I asked a question about an error mssg saying my printer could not be set up. A question from Rob appeared with a big ad to sign up for Secure Remote Service for more money. I replied that I did not want to spend more money, just needed an answer to my question. I got the answer (which was not right for my computer) and another ad to pay more money for Secure Remote Service. I fixed the problem on my own. Today my bank was charged with the ** something dollar fee for the Secure Remote Service. To solve the problem. I want a refund and do not want any more charges to my bank account. I am a Senior Citizen on Social Security and would never agree to pay more money for tech support. Please refund the money immediately.
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Justanswer.com

Customer service issue
Reported by GetHuman1373853
Oct 19th, 2018 - a mon ago
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Timeline
GetHuman1373853 started working on this issue
Oct 19th 3:42am