Reference * ***-***-***, booked ***********Because of COVID-** travel restrictions, I h...

GetHuman5407625's customer service issue with JustFly from October 2020

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The issue in GetHuman5407625's own words
Reference * ***-***-***, booked ***********Because of COVID-** travel restrictions, I had to cancel this itinerary. Justfly.com informed me that I had a travel credit with American Airlines. When I attempted to use my travel credits for another trip, the site informed me that there was a problem and that I could not use my credits, but should phone American Airlines. After several days of back-and-forth with the airline, they issued me a refund. However, the refund was issued to JUSTFLY's credit card (a VISA ending in ****) instead of to me. Now Justfly has both my credits and my cash. How do I get my money back?

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How Do I Get a Refund from Justfly?How Do I Get a Refund from Justfly?
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JustFly

Customer service issue
Reported by GetHuman5407625
Oct 27th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 1410 others
0 customers following this

Timeline

GetHuman5407625 started working on this issue
Oct 27th, 2020 2:53pm
GetHuman5407625 indicated the issue is not fixed yet.
Oct 27th, 2020 2:54pm

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